Assistant Program Supervisor/Shift Leader

Perseus House; Erie (Erie County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Perseus House in Erie, PA seeks an Assistant Program Supervisor / Shift Leader to guide daily operations, lead shifts, and supervise staff and participants. The role focuses on safety, teamwork, and program quality, with emphasis on consistent, high-quality service delivery.

Ideal candidates bring leadership experience in residential treatment or related settings, strong communication, and the ability to manage multiple tasks across shifts, including evenings and weekends.

Qualifications

• Bachelor's degree (Assistant Program Supervisor) or High School Diploma (Shift Leader)
• Proven leadership or supervisory experience in a program or community setting
• Demonstrated ability to oversee delivery of treatment services
• One year or more experience in Residential Treatment
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Strong problem-solving and conflict resolution abilities
• Knowledge of safety procedures and organizational policies
• Flexibility to work evenings and weekends

Responsibilities

• Assist the Program Supervisor in planning, coordinating, and overseeing daily program activities
• Lead shift operations, ensuring smooth execution of tasks
• Supervise staff and participants, providing guidance and motivation
• Monitor compliance with safety protocols and organizational policies
• Address and resolve issues that arise during shifts
• Maintain accurate records of attendance, incidents, and documentation
• Collaborate with team to improve program quality and participant experience
• Support training and development initiatives for staff and volunteers

Skills

Leadership

Supervision

Communication

Multitasking

Safety procedures

Record keeping

Conflict resolution

Teamwork

Time management

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Office

Documentation software

Job description

Description

Program Supervisor Assistant / Shift Leader

We are seeking a dedicated and proactive Assistant Program Supervisor / Shift Leader to join our team. This role offers an exciting opportunity to lead and support daily operations, ensuring a positive and productive environment. The ideal candidate will demonstrate strong leadership skills, excellent communication, and a commitment to fostering teamwork and safety.

Key Responsibilities:

• Assist the Program Supervisor in planning, coordinating, and overseeing daily program activities
• Lead shift operations, ensuring smooth and efficient execution of tasks
• Supervise staff and participants, providing guidance, support, and motivation
• Monitor compliance with safety protocols and organizational policies
• Address and resolve any issues or conflicts that arise during shifts
• Maintain accurate records of attendance, incidents, and other relevant documentation
• Collaborate with team members to improve program quality and participant experience
• Support training and development initiatives for staff and volunteers

Skills and Qualifications:

• Bachelor's degree (Assistant Program Supervisor) and or High School Diploma (Shift Leader)
• Proven leadership or supervisory experience, preferably in a program or community setting
• Demonstrated ability to oversee the delivery of treatment services is required
• One year or more of experience in the field of Residential Treatment
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Strong problem-solving and conflict resolution abilities
• Knowledge of safety procedures and organizational policies
• Flexibility to work various shifts, including evenings and weekends
• Positive attitude and a commitment to fostering an inclusive environment

Join our organization and be part of a dynamic team dedicated to making a positive impact. We value growth, teamwork, and a passion for service, offering opportunities for professional development and a supportive work environment.

Requirements

Must be available for on-call

The applicant must be able to complete a pre-employment drug screen and physical. A valid Pennsylvania Driver’s License is required. PA DHS FBI, PA Childline, and PA Criminal clearances are required.