Participant Advocate Supervisor (Luzerne)

SELF; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

SELF is seeking a Participant Advocate Supervisor in Philadelphia, PA, responsible for directing and evaluating the team’s performance. This role includes supervising participants, ensuring compliance with facility rules, and managing critical documentation.

Ideal candidates will possess a high school diploma and experience in human services. Strong organizational skills and communication abilities are essential. This full-time position involves shifts from 3p-11p.

Qualifications

• High School Diploma or GED equivalent with acceptable training and experience in human services.
• Must be able to frequently stand, walk, sit, bend, and lift supplies that weigh between 25-50 lbs.
• Must be competent in computer use, including Microsoft applications and the internet.

Responsibilities

• Supervise the participants in conduct, personal hygiene, chores, and compliance with facility rules.
• Conduct facility checks before assuming responsibility and noting deficiencies during the shift.
• Monitor participant activities including body searches and securing the facility.

Skills

Strong verbal and written communication skills

Organization and attention to detail

Ability to work independently

Education

High School Diploma or GED

Tools

Microsoft applications

Job description

Job Details: Location: PHILADELPHIA, PA 19102; Shift: 3p-11p; Status: Full-Time (Non-Exempt); Reports To: Program Director Assistant and Program Director

Position Summary

The Participant Advocate Supervisor provides their team members with direction and instructions in the performance of duties, training, monitoring, and evaluating work performance, and recommending changes to improve work performance. Participant Advocate Supervisors must meet individually at least monthly with their team members to discuss work performance to develop and discuss progress, performance, and goals. The Participant Advocate Supervisor oversees the performance of the Participant Advocate team member’s standard tasks to ensure high-quality and timely work.

Key Duties and Responsibilities

• Responsible for the supervision of the participants in the following areas: conduct, personal hygiene, chores, and compliance with the facility's Rules and Regulations.
• Responsible for the completion of assigned data entry in the HMIS ClientTrack system, accurate and timely manner.
• Responsible for conducting facility checks before assuming responsibility and noting deficiencies during the shift.
• Responsible for complying with the privacy standards as they relate to the collection, maintenance, and use of participants' protected personal information.
• Responsible for providing a brief orientation to the participants on‑site.
• Responsible for monitoring participant activities, including but not limited to body searches with a metal detector upon entrance to the facility, and searches of participants’ sleeping quarters, storage lockers, bags, and containers.
• Responsible for keeping an accurate participant census.
• Responsible for the completion of quality written shift, incident, and weekly reports, as well as intakes, MISILs, medication logs, and other pertinent paperwork in a timely manner, as well as checking for any corrections that may be needed.
• Responsible for the supervision of the participant evening sign‑in log (the OSH MISIL form). Responsible for the supervision of dispensing participants’ prescribed medications.
• Responsible for monitoring program participants and reporting any unusual occurrences to the Assistant Program Director, Program Director, and Client Services Case Management Lead.
• Responsible for checking and securing fire doors and escape exits, touring the building, and securing every 60 minutes during the shift, and documenting as required.
• Responsible for maintaining order and cleanliness inside and outside the facility.
• Responsible for confirming available bed count and bed count data.
• Responsible for maintaining a medication management system following required procedures, including discards.
• Responsible for managing the storage and disposition of discharged participants’ belongings following required procedures.
• Responsible for being aware of and conveying participant communications to the Assistant Program Director or Program Director so that preventive measures can be taken to maintain the health, safety, and security of the participants, staff, and facility.
• Responsible for sharing observations and recommendations regarding the facility, participants, and staff relations to identify and solve problems and to ensure staff functions as a unified team.
• Responsible for informing the Assistant Program Director or Program Director of any unusual incidents and completing appropriate documentation.
• Responsible for performing other duties as assigned by the immediate supervisor and other management as required.

Qualifications

Education and Qualifications

• High School Diploma or GED equivalent with a combination of acceptable training and experience in human services, including but not limited to homelessness, substance abuse, and mental health.
• Must be able to frequently stand, walk, sit, bend, and lift supplies that weigh between 25-50 lbs.
• Must be able to visually observe, hear, understand, and interpret participant behavior.
• Must be able to provide constructive feedback to the shift leader or designee to improve services within the facility.
• Must be competent in computer use, including Microsoft applications and the internet. Criminal background and clearance will be required.

Knowledge and Skills

• Must participate in all mandatory team meetings, department meetings, and training as required.
• Must have some flexibility with emergency requests, changes in work schedule, or assignments.
• Must be well organized, detail‑oriented, task‑driven and able to work independently and set daily priorities by maintaining a weekly as well as a monthly schedule.
• Must possess strong verbal and written communication skills and be willing to assist whenever needed.

SELF is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran and/or disability status.