Assistant Program Manager

The Florence Crittenton Agency; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

EmergencyMD seeks an Assistant Program Manager to coordinate Enhanced Level III services in a residential setting and provide staff development on the second shift. You will oversee assessments, treatment planning, group therapy, and family sessions while ensuring safety and high-quality care for adolescents.

You will monitor progress, prepare shift reports, and assist with referrals and admissions. Strong leadership, crisis intervention, and documentation skills are essential for this role.

Qualifications

• Master's degree in psychology, social work, or related field required.
• Two years supervisory experience in human services preferred.
• Experience with adolescents and residential treatment is advantageous.

Responsibilities

• Coordinate Enhanced Level III services and provide staff development on second shift.
• Oversee treatment planning, group therapy, and family involvement for adolescents.
• Monitor progress, document notes, and report to leadership; manage admissions and referrals.
• Supervise floor staff, ensure safety, and rotate on-call crisis intervention as needed.

Skills

Staff supervision

Second shift coordination

Leadership

Education

Master's degree in psychology or social work

Job description

We hire employees to align with our Mission, Vision, and Values.

RESPONSIBILITIES

The Assistant Program Manager is responsible for the coordination of the Enhanced Level III services and providing professional development for staff on the units during the second shift. The position provides quality youth care and close intensive supervision of staff and adolescent clients in a residential setting. In addition, this position is responsible for providing and overseeing a range of residential assessments, treatment planning, support groups, individual and family therapy, skills training, and lectures. This position will oversee the tracking and reporting of adolescents' treatment progress and will provide appropriate staff leadership during second shift. The Assistant Program Manager will assist and facilitate referrals and oversee all admissions to the units and manage multiple priorities and program components for second shift.

This position may be part of the ratio as needed for youth/staff ratio compliance and in ratio for emergency/crisis situations, and as needed to be in ratio as assigned by management. This position will also serve as a floater between sides to ensure the wellbeing and safety for staff and clients. This position will have a rotating schedule for the second shift to include weekends. This position will cover the second shift in a management role and will assist and work to educate hourly staff.

1. The role of the Assistant Program Manager is to understand the principal method for monitoring the treatment model and ensuring the quality of care for the treatment unit. The APM will be responsible for overseeing the treatment, staff, and adolescents during second shift. Assistant Manager will be familiar with and understand mental health and addiction that includes treatment knowledge as well as understanding terms and concepts that are related to theory, etiology, research, and practice.

1. This position will meet with staff scheduled to work on second shift bi-weekly (or weekly if deemed necessary) to monitor job performance, provide professional development, and ensure a high quality of care and treatment for all adolescents on each unit.

1. Assistant Program Manager must be knowledgeable about the continuum of care, the social context that affects the treatment, recovery process, and provide documentation and/or information for treatment team and meetings that occur before your shift.

1. Assistant Manager will provide group therapy and Case Management to adolescents and families in the absence of clinical staff and must have the ability to communicate oral and written information clearly.

1. Assistant Program Manager must communicate with Clinical Director and Program Manager and /or counselor to convey pertinent treatment issues or any concerns about the unit. A shift report to be emailed to the CEO, VP, and appropriate staff.

1. Assistant Program Manager will oversee assessments, contact notes, discharge plans, and supervise all treatment components for adolescents on the units during second shift. Assistant Manager will be responsible for writing notes/concerns for treatment team, treatment direction on the units, and adherence to the treatment model. The Assistant Manager will oversee all floor staff and ensure that all treatment components are being met for the adolescents on both units during the second shift. Assistant Manager will be responsible for supervising and training of floor staff.

1. Assistant Program Manager will rotate on-call crisis intervention. This position may be part of the ratio during second shift as needed for youth/staff ratio compliance and in ratio for emergency/crisis situations as assigned by management.

1. Assistant Program Manager will identify and educate staff about the influence that a client's culture, lifestyle, gender, and any other relevant factors may have on behavior and treatment.

1. Assistant Program Manager will ensure that necessary documentation related to adolescents'

progress, plans for transition, engagement of family, and treatment goals as related to second shift.

1. Assistant Program Manager must understand and apply specific agency policies and procedures for handling crisis and / or dangerous situations, including safety measures for adolescents and staff, and ensure that appropriate staff are aware of such situations.

1. Assistant Program Manager may be requested to sit in interviews (that are scheduled during second shift) and hiring of staff for both units as outlined by the agency manual.

1. This position will work second shift with a rotating schedule/rotating weekend with other staff to include on-call rotation as needed.

1. Assistant Program Manager will perform other related duties as assigned or required for the success of the unit.

QUALIFICATIONS

Master's degree in psychology, social work, or a related field is required. Candidates without a qualified Master's degree will not be considered. Two years related experience in the human services field working with children or in a residential treatment setting, and 2 years of supervisory experience in Human Services Field is strongly preferred. Knowledge and experience with adolescents with behavioral, alcohol and drug issues, as well as dual diagnosis and CSEM youth would be helpful.

PHYSICAL REQUIREMENTS

• Ability to do Handle with Care restraint training and restrain as required (BFOQ)
• Ability to verbally communicate clearly in English.
• Must be able to be covered on the agency's auto insurance and qualified to transport clients as needed.
• Sitting or standing for extended periods
• Bending, stooping, squatting
• PC/Keyboarding abilities
• Lift up to 40-50 pounds
• Work extended hours as needed (>40 per week)