Assistant Program Supervisor - Philadelphia (Kensington), PA

Crossroads; Philadelphia (Philadelphia County); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Continuing Education Allowance

Maternity/Paternity leave

Mileage Reimbursement

Mental Health day

Job summary

Crossroads Treatment Centers in Philadelphia is hiring an Assistant Program Supervisor to support center operations and drive key performance indicators. The role focuses on staff supervision, scheduling, onboarding, and front-office duties within an outpatient opioid treatment program.

You will partner with the Program Supervisor and Human Capital to address employee relations, conduct interviews, manage timecards, and ensure compliance.

Qualifications

• Preference given to candidates with experience in Office Based Opioid Treatment programs.
• Experience working with individuals with substance use or mental health challenges.
• Program Supervisor must meet state-defined licensure, education, and experience requirements.
• Highschool Diploma or GED required.

Responsibilities

• Assist Program Supervisor with KPI achievement: Census, Attrition, EBITDA, NPS.
• Coordinate interviews for open positions and onboarding of new staff.
• Create schedules and approve timecards for centers.
• Front office duties: check-in/check-out, vitals, urine drug screens.
• Maintain patient insurance information and assist with insurance concerns.
• Order and maintain supplies for assigned centers.

Skills

Supervisory experience

Staff scheduling

Customer service

Time management

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of an Assistant Program SupervisorCreates and fosters an environment that supports Crossroads Mission and Inspire CultureSupports and reinforces Crossroads policies and proceduresAssists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPSProactively partner with Program Supervisor and Human Capital Business Partner on employee relations mattersPartners with Program Supervisor in conducting interviews for open positionsAssists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.Partners with Program Supervisor to monitor team performance and compliance, and assist with staff trainingCreates schedules and approves timecards for teammates at assigned centersPerforms front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicologyEnsure labs are completed in a timely manner and sent to the appropriate labReconciliation of payments and transportation of deposits to bankPrimary point of contact for all patient concerns and escalation to Program SupervisorMaintaining patient insurance information and facilitate conversations regarding insurance concernsOrdering and maintaining all supplies for assigned center(s)Communicate necessary changes with team and ensure changes are implemented timely and effectivelyComplete and facilitate performance evaluations with the assistance of the Program SupervisorOngoing evaluation of staffing needs and escalation of needs to Program SupervisorAvailable and onsite during hours of center operationsAssists Support Departments as neededEducation and Experience requirements:Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.Highschool Diploma or GED requiredHours and ScheduleAll Kensington hours are listed below. This position is primarily working on evenings and weekends but can vary depending on business needs. Between 30-35 hours a week, see tentative schedule below.2317 East Westmoreland StreetPhiladelphia, PAMonday 7:30 AM - 4:00 PM (Day Clinic) 4:30 PM - 8:00 PM (Evening Clinic)Tuesday 7:30 AM - 4:00 PM (Day Clinic) 4:30 PM - 8:00 PM (Evening Clinic)Wednesday 7:30 AM - 6:00 PMThursday 7:30 AM - 4:00 PM (Day Clinic) 4:30pm - 8:00pm (Evening clinic)Friday 7:30am - 3:30 PMSaturday 7:30 AM - 2:00 PMSunday 7:00 AM - 12:00 PMPosition BenefitsHave a daily impact on many lives.Excellent training if you are new to this field.Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!Benefits PackageMedical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health dayCalm subscription for all employees