Assistant Program Supervisor - Allentown, PA

Crossroads Treatment Centers; Allentown (Lehigh County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Job summary

Crossroads Treatment Centers in Allentown, PA is seeking an Assistant Program Supervisor to support daily operations at outpatient centers. You will help manage staff, oversee scheduling, and ensure front desk processes run smoothly while upholding Crossroads policies.

The role emphasizes employee relations, onboarding, and performance evaluations under the Program Supervisor, with local travel between Allentown and Easton as needed.

Qualifications

• Preference given to candidates with supervisory experience in an Office Based Opioid Treatment program.
• Experience working with individuals with substance use or mental health conditions is preferred.
• Program Supervisor must meet state-defined licensure, education, and experience requirements.

Responsibilities

• Create and foster environment supporting Crossroads Mission and Inspire Culture.
• Assist Program Supervisor with achievement of KPI’s: Census, Attrition, EBITDA and NPS.
• Coordinate interviews for open positions with Program Supervisor.
• Onboard and acclimate new team members, review job descriptions and policies.
• Monitor team performance and provide staff training with Program Supervisor.
• Create schedules and approve timecards for centers.
• Perform front office duties: check-in/out, vitals, toxicology.
• Ensure labs are processed and results sent to the lab.
• Manage payments and deposits transportation to bank.
• Be the primary contact for patient concerns and escalation.
• Maintain patient insurance information and facilitate insurance discussions.
• Order and maintain supplies for centers and communicate changes timely.

Skills

Supervisory experience

Office administration

Patient communication

Education

High school diploma

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of an Assistant Program Supervisor

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Education and Experience requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.
• Highschool Diploma or GED required

Hours and Schedule

Primary location is Allentown with local travel to Easton required. Between 30-35 hours a week, see tentative schedule below.

• Monday: Easton 9:00 AM - 5:00 PM
• Tuesday: Allentown 8:00 AM - 1:00 PM
• Thursday: Allentown 8:00 AM - 4:30 PM
• Friday: Easton 9:00 AM - 1:00 PM
• Every Other Saturday Allentown : 8:00 AM - 12:30 PM

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees