Assistant Program Supervisor — MAT Clinic Operations

Crossroads Treatment Centers; Allentown (Lehigh County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Job summary

Crossroads Treatment Centers in Allentown, PA is seeking an Assistant Program Supervisor to support daily operations at outpatient centers. You will help manage staff, oversee scheduling, and ensure front desk processes run smoothly while upholding Crossroads policies.

The role emphasizes employee relations, onboarding, and performance evaluations under the Program Supervisor, with local travel between Allentown and Easton as needed.

Qualifications

• Preference given to candidates with supervisory experience in an Office Based Opioid Treatment program.
• Experience working with individuals with substance use or mental health conditions is preferred.
• Program Supervisor must meet state-defined licensure, education, and experience requirements.

Responsibilities

• Create and foster environment supporting Crossroads Mission and Inspire Culture.
• Assist Program Supervisor with achievement of KPI’s: Census, Attrition, EBITDA and NPS.
• Coordinate interviews for open positions with Program Supervisor.
• Onboard and acclimate new team members, review job descriptions and policies.
• Monitor team performance and provide staff training with Program Supervisor.
• Create schedules and approve timecards for centers.
• Perform front office duties: check-in/out, vitals, toxicology.
• Ensure labs are processed and results sent to the lab.
• Manage payments and deposits transportation to bank.
• Be the primary contact for patient concerns and escalation.
• Maintain patient insurance information and facilitate insurance discussions.
• Order and maintain supplies for centers and communicate changes timely.

Skills

Supervisory experience

Office administration

Patient communication

Education

High school diploma

Job description

Crossroads Treatment Centers in Allentown, PA is seeking an Assistant Program Supervisor to support daily operations at outpatient centers. You will help manage staff, oversee scheduling, and ensure front desk processes run smoothly while upholding Crossroads policies.

The role emphasizes employee relations, onboarding, and performance evaluations under the Program Supervisor, with local travel between Allentown and Easton as needed.