Assistant Program Supervisor

Carelink-Community-Support-Services; Norristown (Montgomery County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Paid Time Off (PTO)

Holiday Pay

403(b) Retirement Plan with Employer%0

Employee Referral Bonus Program

Tuition Reimbursement

Professional Development Opportunities

Meaningful Work with a Mission-Driven

Job summary

CareLink Community Support Services in Norristown, PA seeks an Assistant Program Supervisor to lead residential staff, manage operations, and ensure high-quality, person-centered care for individuals with disabilities and behavioral health needs. This role offers leadership opportunities in a mission-driven setting with competitive benefits.

The position requires strong supervision, communication, and organizational skills, plus experience in human services.

Qualifications

• High school diploma or GED required, with progress toward or demonstrated ability in the human services field.
• Bachelor's degree preferred and supervisory experience valued.
• Experience in behavioral health, rehabilitation, or residential services is beneficial.

Responsibilities

• Provide day-to-day leadership to Residential Counselors and staff.
• Coordinate staffing schedules and ensure shift coverage.
• Assist with onboarding, training, coaching, and evaluations.
• Ensure program operations comply with agency policies.
• Review documentation for accuracy and timeliness.
• Coordinate referrals, admissions, and orientations.
• Support development and implementation of service plans and interventions.
• Assist residents in recovery, wellness, and independent living goals.
• Respond to emergencies and provide crisis intervention.
• Coordinate services with external providers and families.
• Monitor medication administration and report concerns.
• Participate in meetings, supervision, trainings, and agency events.
• Assist with payroll, site operations, and administrative duties.
• Participate in on-call rotation and provide coverage as needed.
• Transport participants as required.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem-solving

Teamwork

MS Office

EHR experience

Education

High School Diploma or GED

Bachelor's degree

Tools

MS Office

EHR systems

Job description

Description

Lead with Purpose. Make an Impact.

Join CareLink Community Support Services, where we've spent more than 60 years empowering individuals with disabilities and behavioral health challenges to live with dignity, independence, and purpose. As an Assistant Program Supervisor, you'll provide leadership, guidance, and operational support for a residential program while helping individuals achieve their personal goals and enhancing the quality of care provided by your team.

Location: STAR 1 - Norristown, PA
Pay: $20.60/hour

Position Overview

The Assistant Program Supervisor supports the Program Supervisor by overseeing residential operations, supervising staff, ensuring quality services, and helping maintain a safe, supportive environment for both residents and employees. This is an excellent opportunity for an experienced human services professional who is ready to take the next step into leadership.

Key Responsibilities

• Provide day-to-day leadership, direction, and support to Residential Counselors and residential staff.
• Coordinate staffing schedules and ensure shift coverage.
• Assist with staff onboarding, training, coaching, and performance evaluations.
• Monitor program operations and ensure compliance with agency policies and procedures.
• Review documentation for accuracy, completeness, and timeliness.
• Coordinate referrals, admissions, consumer orientation, and appointments.
• Assist with developing and implementing service plans and treatment interventions.
• Support individuals in achieving recovery, wellness, and independent living goals.
• Respond to emergencies, provide crisis intervention, and seek clinical support when needed.
• Coordinate services with external providers, agencies, families, and community resources.
• Monitor medication administration and report concerns appropriately.
• Participate in staff meetings, supervision, trainings, and agency events.
• Assist with payroll processing, site operations, and other administrative duties.
• Participate in the on-call rotation and provide direct coverage when needed.
• Transport participants as required.

What We're Looking For

• Passion for supporting individuals with mental health, developmental, or physical disabilities.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving abilities.
• Commitment to person-centered, recovery-focused services.
• Ability to work independently and collaboratively with a team.
• Proficiency with Microsoft Office; EHR experience preferred.
• Previous supervisory experience preferred.

Benefits

• Comprehensive Health & Welfare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• 403(b) Retirement Plan with Employer Match
• Employee Referral Bonus Program
• Tuition Reimbursement
• Professional Development Opportunities
• Meaningful Work with a Mission-Driven Organization

Requirements

Required:

• High School Diploma or GED
• Valid Driver's License
• One to two years of related experience

Preferred:

• Bachelor's Degree
• Previous supervisory experience
• CPRP/RPRP certification
• Experience in behavioral health, rehabilitation, residential services, or related human services fields