Assistant Program Manager- MCI

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network (BHN) is seeking an MCI Assistant Program Director to oversee Mobile Crisis Intervention staff in Worcester, MA. Lead supervision, ensure service quality, and collaborate on program improvements to support community-based crisis care.

This leadership role emphasizes crisis intervention, staff coaching, and cross-team coordination to advance BHN’s mission and HEART values across Western Massachusetts and beyond.

Qualifications

• Bachelor's Degree in Social Work, Psychology, or a related mental health field required.
• Minimum of 1 year of related mental health work experience required.
• Knowledge of mental illness, substance use, and care management systems.
• Understanding of crisis intervention and de-escalation techniques.
• Valid state driver's license with ability to pass a driving record review, and reliable vehicle for community-based work.
• Excellent verbal and written communication skills.
• Demonstrates cultural competence and the ability to work effectively with diverse populations.

Responsibilities

• Provide direct oversight and supervision of MCI Counselor staff, including performance reviews and coaching
• Monitor service delivery through call reviews and real-time monitoring, maintaining accurate supervision records
• Ensure program goals are met in accordance with performance specifications and organizational standards
• Collaborate with MCI leadership on program initiatives and quality improvement
• Provide crisis intervention, de-escalation, and therapeutic support, connecting individuals to appropriate referrals and services
• Maintain thorough, timely documentation of all interactions
• Build and maintain relationships with community providers and external partners to support coordinated care

Skills

Verbal communication

Written communication

Cultural competence

Crisis intervention knowledge

Community relationship building

Education

Bachelor's Degree in Social Work / Psychology

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an MCI Assistant Program Director to support the operations and quality of our Mobile Crisis Intervention services in Worcester.

What We Offer

• Direct Leadership Role – Provide direct supervision and performance oversight to MCI Counselors and support staff
• Meaningful Crisis Work – Provide crisis intervention, de-escalation, and stabilization support to individuals in the community
• Data-Driven Impact – Use quality assurance findings and staff performance data to identify opportunities to enhance program effectiveness
• Community Collaboration – Build relationships with community providers, referral sources, and other partners to promote coordinated care
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do

• Provide direct oversight and supervision of MCI Counselor staff, including performance reviews and coaching
• Monitor service delivery through call reviews and real-time monitoring, maintaining accurate supervision records
• Ensure program goals are met in accordance with performance specifications and organizational standards
• Collaborate with MCI leadership on program initiatives and quality improvement
• Provide crisis intervention, de-escalation, and therapeutic support, connecting individuals to appropriate referrals and services
• Maintain thorough, timely documentation of all interactions
• Build and maintain relationships with community providers and external partners to support coordinated care

Who You Are

• Bachelor's Degree in Social Work, Psychology, or a related mental health field required
• Minimum of 1 year of related mental health work experience required
• Knowledge of mental illness, substance use, and care management systems
• Understanding of crisis intervention and de-escalation techniques
• Valid state driver's license with ability to pass a driving record review, and reliable vehicle for community-based work
• Excellent verbal and written communication skills
• Demonstrates cultural competence and the ability to work effectively with diverse populations

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your leadership and crisis intervention expertise to a mission-driven organization where your work truly matters, we'd love to hear from you.

Salary Range: $55,000-$65,000