Assistant Program Manager – Managed Services

National Power; Raleigh (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

National Power is seeking an Assistant Program Manager to oversee service for a large telecommunications customer's Critical Infrastructure needs. The role involves managing subcontractors, tracking service tickets, and ensuring superior customer service. Ideal candidates will have strong organizational skills, experience in telecommunications, and a commitment to teamwork.

Benefits

Three weeks of paid vacation

Company-paid Life Insurance

401(k) retirement savings plan with company matching

Medical, Dental, and Vision Insurance

Qualifications

• Experience managing teams of service providers.
• Excellent verbal and written communication skills.
• Ability to work well in a changing work environment.

Responsibilities

• Manage subcontractors and internal technicians for preventative maintenance.
• Track open PM tickets and communicate status to customers.
• Review and approve invoices from subcontractors.

Skills

Organizational skills

Customer service

Communication

Team player

Education

High school diploma

Some college preferred

Tools

Microsoft Excel

Remote web applications

Job description

Assistant Program Manager – Managed Services

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Assistant Program Manager – Managed Services

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Summary:
National Power, LLC is actively seeking an Assistant Program Manager . Under the general direction of and reporting to the Director of the Managed Services division, you will be responsible for overseeing all aspects of service for a large telecommunications customer's Critical Infrastructure service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities Core duties and responsibilities include the following. Other duties may be assigned.

• Manage subcontractors and internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open PM tickets to ensure timely completion and communicate status to customer.
• Work with Program Manager to arrange for necessary repairs to restore service and schedule these repairs.
• Review/approve invoices from subcontractors for preventative maintenance services.
• Have/expand industry knowledge of customer ticketing system and MOP process.
• Successfully maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.
  

Summary:
National Power, LLC is actively seeking an Assistant Program Manager . Under the general direction of and reporting to the Director of the Managed Services division, you will be responsible for overseeing all aspects of service for a large telecommunications customer's Critical Infrastructure service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities Core duties and responsibilities include the following. Other duties may be assigned.

• Manage subcontractors and internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open PM tickets to ensure timely completion and communicate status to customer.
• Work with Program Manager to arrange for necessary repairs to restore service and schedule these repairs.
• Review/approve invoices from subcontractors for preventative maintenance services.
• Have/expand industry knowledge of customer ticketing system and MOP process.
• Successfully maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.
  

Education & Requirements:

• High school diploma required – some college preferred
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player
  

Compensation and Benefits:

• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  

Additional Info:

• Criminal background check and pre-employment drug screen are required.
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:
National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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