Assistant Program Manager – Housing & Shelter

Hope The Mission; Woodlands (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Hope the Mission is seeking an Assistant Program Manager in Woodland Hills, CA to support daily program operations, staff supervision, and compliance. You will help maintain participant records, ensure safety standards, and coordinate with community partners while applying housing first and trauma-informed care principles.

The role emphasizes operational leadership, staff training, and responsive service to participants, with a focus on integrity and mission alignment.

Qualifications

• Bachelor's degree in social sciences or related field required or equivalent experience.
• Two to three years of housing and homelessness program experience.
• Two years supervisory or management-level experience.
• Computer literacy including Microsoft Office and HMIS.
• Spanish preferred but not required.

Responsibilities

• Support program leadership in maintaining operations, documentation, and compliance.
• Assist in monitoring program goals and performance targets.
• Review logs, records, and participant files for complete documentation.
• Coordinate staff training and orientation on procedures and safety.
• Assist with participant needs, conflicts, and de-escalation when needed.
• Support coordination with community partners and external service providers.

Skills

Strong communication

Staff supervision

Program management

De-escalation techniques

Trauma-informed care

Housing First knowledge

Spanish preferred

Education

Bachelor's degree in social sciences or related field

Tools

Microsoft Office Suite

HMIS

Job description

Hope the Mission is seeking an Assistant Program Manager in Woodland Hills, CA to support daily program operations, staff supervision, and compliance. You will help maintain participant records, ensure safety standards, and coordinate with community partners while applying housing first and trauma-informed care principles.

The role emphasizes operational leadership, staff training, and responsive service to participants, with a focus on integrity and mission alignment.