Assistant Program Manager — Developmental Services

Bay Cove Cape Cod; Revere (MA); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking an Assistant Program Manager to support day-to-day administration, programming, and operations of community-based developmental service programs in the Greater Boston area.

This non-exempt role involves supervising staff, delivering compassionate services, and leading advocacy and leadership efforts aligned with Bay Cove’s mission.

Qualifications

• 1–3 years in a human services setting (preferred).
• Associates degree in Human Services preferred.
• CPR/SFA, MAP, and Mandt training within 90 days of hire.
• Current driver's license required.
• Strong reading, writing, communication, and computer literacy.

Responsibilities

• Adhere to program model; support and fill in for Program Manager and staff.
• Demonstrate clinical judgement in observation and resource deployment.
• Teach daily living skills, hygiene, budgeting, and safety practices.
• Develop and implement program activities to build skills.
• Coordinate medical, dental, and psychiatric appointments; assist with activities.
• Maintain programmatic documentation and data as required.
• Provide training to individuals and coworkers on assigned topics.
• Support agency systems and platforms (Dayforce, eHana, Relias, HCSIS).
• Handle other duties as assigned by supervisors.

Skills

Program management

Staff supervision

Clinical judgement

Documentation

Communication

Community relations

Education

Associates degree in Human Services

Tools

Dayforce

eHana

Relias

HCSIS

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Department: Developmental Services

Sun-Thurs 3p-11p

Reports To: Program Manager

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Assistant Program Manager assists with the day to day administration, programming, and operations of the assigned community based Developmental Service program(s). The Assistant Program Manager contributes to Bay Cove’s mission by providing effective and compassionate services and through advocacy and leadership.

This position is non-exempt.

Supervisory Responsibilities:

Models and teaches professional and community behavior. Staff supervision as assigned

Essential Functions of the Position:

• Strict adherence to program model including PBS, clinical, programmatic, and quality protocols (for example staff meetings, trainings, data collection, community relationships, regulatory and agency policies as required.) Supports and fills in for Program Manager and Support Staff as needed.
• Exercises strong clinical judgement in observing, supporting, resourcing and communicating.
• Models, teaches, and reinforces activities of daily living, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).
• Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.
• Is knowledgeable of, facilitates, and models program safety procedures including crisis assessment, prevention and needed intervention.
• Arranges, accompanies, tracks, communicates and follows up on individual medical, dental and psychiatric appointments or leisure activities.
• Maintains programmatic documentation.
• Provides specialized training and instruction to individuals and coworkers (ex: Human Rights Officer) on an assigned basis.
• Assists with program systems and platforms to ensure proper communication and compliance including but not limited to: Dayforce, eHana, Relias, HCSIS, etc.
• Performs other duties and projects as assigned by supervising personnel.

Requirements for the Position:

• 1-3 years previous work experience in human service setting or preferred Associates degree in Human Services.
• CPR/SFA, MAP, and Mandt training within 90 days of date of hire to retain employment.
• Current Drivers License
• Adequate Reading, Writing, Communication, & Computer literacy to perform agency functions.
• Use of personal cell phone and/or vehicle

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age,veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate:$22.44/Hour