Assistant Program Manager

Advocates; Ashland (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Advocates is seeking an Assistant Program Manager to implement residential services and oversee programmatic administrative and clinical functions for individuals served. The role requires coordinating treatment plans, supervising staff, and ensuring regulatory compliance within a blended shift environment.

The organization emphasizes a person-centered, inclusive approach and values staff contribution to a diverse, supportive culture where individuals grow and thrive.

Qualifications

• BA/BS in related field with 1 year experience or HS Diploma/GED with 2 years related experience.
• Ability to read English and communicate effectively in the program's primary language.
• Thrives in a fast-paced, team-oriented environment and can work independently.

Responsibilities

• Participate in treatment plan development and attend meetings.
• Document progress towards treatment plans.
• Perform interventions to address goals and develop skills.
• Provide linkage with other program staff and service providers.
• Communicate progress, mental status, and changes in daily notes.
• Provide ongoing support, guidance, role modeling and supervision.
• Participate in or facilitate group work as delegated.
• Identify and address community integration issues.
• Monitor and document medication administration.
• Coordinate and/or monitor programmatic clinical and administrative tasks.
• Train direct care staff in responsibilities for their role.
• Supervise overnight staff as delegated by supervisor.
• Provide leadership to program team during shifts, vacations, or leave.
• Ensure a clean, safe, home-like living environment for persons served.
• Remain alert during scheduled work shift.
• Ensure paperwork, reports, trainings are up to date and completed on time.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Education

BA/BS in related field

High School Diploma/GED

Tools

Basic computer knowledge

Job description

Overview

Starting Rate: $20.25/hour

Schedule: Sunday-Thursday or Tuesday-Saturday 8am-4pm

The Assistant Program Manager will implement the mission of BH Residential Services. They will provide all residential services to persons served and perform, coordinate and/ or monitor designated programmatic administrative or clinical functions.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Shift

Blended Shift

Responsibilities

• Participate in the development of treatment plans and attend other treatment meetings, including weekly staff meetings.
• Document progress towards treatment plans.
• Perform interventions with persons served that address their identified goals and result in skill development.
• Provide linkage with other program staff and other service providers.
• Communicate individual’s progress, mental status, and any changes in daily notes.
• Provide ongoing support, guidance, role modeling and supervision to persons served.
• Participate in or facilitate group work as delegated by supervisor.
• Identify and address community integration issues for persons served, as designated.
• Monitor and document medication administration.
• Perform, coordinate, and/or monitor a range of programmatic clinical and administrative responsibilities as delegated by supervisor.
• Train direct care staff in responsibilities for their role.
• Supervise overnight staff as delegated by supervisor.
• Provide coordination and leadership to program team during shifts, vacations, or leave in the absence of supervisor.
• Ensure a clean, safe and home-like living environment for persons served.
• Remain alert at all times throughout scheduled work shift.
• Ensure all paperwork, reports, trainings are up to date and completed within expected timelines.

Qualifications

• BA/BS in related field and 1 year experience; or H.S. Diploma/GED and 2 years related experience.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
• Ability to read English and communicate effectively in the primary language of the program to which they are assigned
• Must be able to perform each essential duty satisfactorily.
• Ability to thrive in a fast-paced, team-oriented environment and as well as work independently.
• Strong organizational skills and ability to multi-task.
• Basic computer knowledge.
• Must have excellent interpersonal skills and ability to work as part of a team.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.