Assistant Practice Manager — Patient Care & Team Leadership

AEG Vision; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

AEG Vision in Gilbert, AZ is seeking an Assistant Practice Manager to support the Practice Manager, deliver excellent patient care, and achieve meaningful business results. You’ll be hands-on on the practice floor, help coordinate patient flow, and ensure service execution across multiple functions.

This developmental leadership role focuses on coaching, onboarding, and daily operations, with opportunities to expand responsibility over time.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as assigned by the Practice Manager.

Job description

AEG Vision in Gilbert, AZ is seeking an Assistant Practice Manager to support the Practice Manager, deliver excellent patient care, and achieve meaningful business results. You’ll be hands-on on the practice floor, help coordinate patient flow, and ensure service execution across multiple functions.

This developmental leadership role focuses on coaching, onboarding, and daily operations, with opportunities to expand responsibility over time.