Player Services Cage/Count Room Manager

Hollywood Casino York; York (York County); On-site; USD 25,000 - 39,000; Full time

Job summary

Hollywood Casino York is seeking a Count Room Supervisor to lead a team in the Count Room and ensure accurate counting and reporting of currency. This role requires strong supervision, scheduling, and adherence to internal controls.

The ideal candidate will have at least two years in count operations, an associate or bachelor's degree, and excellent guest and staff communication. The position emphasizes compliance, confidentiality, and high standards of customer service in a fast-paced casino

Qualifications

• Associate's degree or Bachelor's degree required.
• Minimum two years of count operations or similar experience.
• Ability to communicate with guests and team members.
• Ability to read and comprehend company policies and procedures.

Responsibilities

• Supervise and manage staff in the Count Room.
• Create effective schedules and control labor costs.
• Assist in budgeting; report budget concerns to management.
• Promote superior customer service and ensure service standards.
• Ensure compliance with internal controls and department policies.

Skills

Count room operations

Staff supervision

Guest communication

English literacy

Education

Associate's degree

Bachelor's degree

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising and managing staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Guides employees to maintain compliance with internal controls and departmental policies and procedures
• Develops and maintains daily drop schedule and responsible for the approval process of the drop schedule.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually count large amounts of currency.
• Review and compile reports generated by Soft Count.
• Ensure company assets are properly accounted for and secured.
• Account for all table games documentation.
• Oversee the maintenance of machinery used in count room operations.
• Ability to function with secured access for ingress/egress to count room.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Associate's degree (A.A.) or Bachelor's degree (B. A.).
• Two years minimum experience in count operations or similar functions.
• Ability to communicate with internal and/or external guests.
• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
• Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
• Ability to write correspondence such as memorandums, procedures and departmental incident reports.
• Ability to read, to write, to comprehend and speak English.
• Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards State Gaming Board requirements Sarbanes-Oxley Internal Controls.
• Ability to stand for extended periods of time.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer