CASINO OPERATIONS ASST SHIFT MANAGER

HWCC-Tunica, Inc.; Mississippi; On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off increases with tenure

Job summary

HWCC-Tunica, Inc. seeks an experienced casino operations leader to manage table games and slots operations in a dynamic entertainment setting. You will supervise up to 100 cast members, oversee hiring/training, and ensure adherence to gaming procedures and policies.

The role requires 5+ years in table games/slots management, strong communication, and a record of leadership and fairness. Licensing with the Mississippi Gaming Commission is mandatory annually; 21+ years of age is required.

Qualifications

• Bachelor’s degree and 5+ years in table games/slots management.
• Excellent written and oral communication; able to present to groups.
• Strong numerical and data interpretation abilities.
• Must obtain Mississippi Gaming Commission licensing annually; 21+.

Responsibilities

• Supervise up to 100 cast members in Casino Operations.
• Interview, hire, train, and evaluate staff; handle discipline.
• Plan, assign, and direct work; monitor performance and safety.
• Enforce procedures, protect assets, and resolve disputes.
• Maintain compliance with gaming regulations and policies.

Skills

Excellent communication skills

Leadership and fairness

Problem solving and conflict resolve

Ability to read and interpret complex规

Education

Bachelor’s degree from a four-year college or university

5+ years in table games/slots operations management

Tools

Database software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Responsible for promoting outstanding guest relations while at the same time managing the operation of all games. Further responsibilities include: scheduling the opening and closing of games, upkeep of table inventory, rating of guests, procedure enforcement, game protection and knowledge, information communication, standardizing table game procedures, training and counseling pit personnel, identifying and resolving table game disputes in accordance with the philosophy set forth by the Hollywood policy and procedures. Obtaining all CTRC's and SARC's information as it pertains to Federal Law and verifying all pit documents. Ensuring the integrity and assuming accountability of company assets (cards, dice and pit keys). Requires the continual training and successful completion of CARE and RESPONSiBLE GAMiNG training courses. Supervisory Responsibilities Directly supervises up to 100 Cast Members in the Casino Operations Department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BRING US YOUR BEST.

• Bachelor’s degree from a four-year college or university; and a minimum of 5 years experience in a comparable table games/slot operations management position; or equivalent combination of education and experience.


• Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, customers and the general public.


• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.


• Ability to define problems, collect data, establish facts and draw valid conclusions.


• Ability to interpret a variety of technical and mathematical formulas.


• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.


• Must obtain licensing with the Mississippi Gaming Commission (MGC) every year of employment.


• Must be a minimum of 21 years of age.


• Management experience in table games operations and thorough knowledge of all casino games and casino operations to include slots.


• Knowledge of database software.


• Results oriented, hands‑on professional with the ability to interact effectively with the public, staff and colleagues.


• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.


• Must demonstrate leadership and fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff.


• Previous customer service experience preferred.


• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.


• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer