Assistant Patient Access Representative - Pediatric Dentistry - School of Dentistry

The University of Texas Health Science Center at Houston (UTHealth Houston); Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of Texas Health Science Center at Houston is seeking an Assistant Patient Access Representative in Pediatric Dentistry. In this entry-level role, you will assist patients with insurance verification and appointment scheduling while ensuring compliance with healthcare policies. Ideal candidates have strong customer service skills and ability to work in a dynamic healthcare environment.

Benefits

100% paid medical premiums for full-time employees

Generous paid time off (holidays, vacation, sick leave)

Longevity pay after two years of service

Retirement/pension plan

Financial and legal counseling

Mental health services

Gym discounts and wellness programs

Discounts for child and elder care

Qualifications

• Ability to multi-task and handle patient data.
• Proficient typing and keyboarding skills.

Responsibilities

• Obtain patient demographic, insurance, and financial information.
• Verify insurance eligibility and enter data into the system.
• Communicate with patients and ensure compliance with policies.

Skills

Customer Service

Bilingual (Spanish)

Data Entry

Multi-tasking

Education

High School Diploma or equivalent

Job description

Assistant Patient Access Representative - Pediatric Dentistry - School of Dentistry

Join us at The University of Texas Health Science Center at Houston (UTHealth Houston) as an Assistant Patient Access Representative in the Pediatrics department. You will be responsible for working with patients to obtain demographic, insurance, and financial information, scheduling appointments, verifying insurance, and more. The ideal candidate has experience in customer service, handling inbound/outbound calls, insurance verification, and claim submission. Bilingual (Spanish) skills are preferred.

Location: 7500 Cambridge, Houston, TX 77030

We offer a comprehensive rewards package including:

• 100% paid medical premiums for full-time employees
• Generous paid time off (holidays, vacation, sick leave)
• Longevity pay after two years of service
• Retirement/pension plan

Additional employee benefits include:

• Financial and legal counseling
• Mental health services
• Gym discounts and wellness programs
• Other discounts and resources for child and elder care

Position Summary: Assist in ensuring dental necessity compliance, verifying eligibility, and posting payments.

Key Responsibilities:

• Obtain demographic, insurance, and financial information from patients or guarantors.
• Accurately enter data into the system.
• Explain forms and obtain signatures.
• Ensure compliance and communicate necessary information to patients.
• Collect patient liabilities, discuss payment options, and verify insurance benefits.
• Complete financial counseling and charity applications.
• Verify insurance eligibility and benefits within required timeframes.
• Post payments and generate receipts.
• Communicate professionally with staff, patients, and insurance companies.
• Maintain thorough documentation and adhere to policies.
• Support professional growth, serve as a mentor, and perform other duties as assigned.

Skills and Requirements:

• Ability to multi-task
• Proficient typing and keyboarding skills

Minimum Education: High School Diploma or equivalent

Minimum Experience: None required

Physical Requirements: Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently.

Residency: Must reside and work in Texas.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare