Assistant Patient Access Representative - Pediatric Dentistry - School of Dentistry

UTHealth; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

UTHealth Houston is seeking an Assistant Patient Access Representative for the Pediatrics department. This role involves assisting patients with demographic and insurance information, scheduling appointments, and ensuring compliance with dental necessity. Ideal candidates will have customer service experience, preferably bilingual in Spanish, with strong communication skills.

Benefits

100% paid medical premiums for full-time employees

Generous time off including around 37-38 days off per year

Longevity pay after two years of service

Awesome retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts and access to wellness programs

Resources for child and elder care

Qualifications

• Experience with inbound/outbound calls and claim submission is preferred.
• Ability to multi-task and proficient typing/keyboarding skills.
• Good communication skills and ability to work with patients.

Responsibilities

• Assists in obtaining demographic, insurance and financial information from patients.
• Enters information in computer system with high accuracy.
• Verifies insurance eligibility and benefits, ensuring authorizations are completed.

Skills

Experience with customer service

Insurance verification

Bilingual (Spanish speaking)

Education

High School Diploma or equivalent

Job description

What we do here changes the world.UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

UTHealth Houston's School of Dentistry is hiring anAssistant Patient Access Representativeto join their team of professionals in the Pediatrics department. The Assistant PAR will be responsible for working with patients to obtain demographic, insurance, and financial information, scheduling appointments, verifying insurance, and more. The ideal candidate will have experience with customer service, inbound/outbound calls, insurance verification, and claim submission. Bilingual (Spanish speaking) is also preferred.

Location:7500 Cambridge, Houston, Texas 77030

UTHealth Houston's School of Dentistry is hiring anAssistant Patient Access Representativeto join their team of professionals in the Pediatrics department. The Assistant PAR will be responsible for working with patients to obtain demographic, insurance, and financial information, scheduling appointments, verifying insurance, and more. The ideal candidate will have experience with customer service, inbound/outbound calls, insurance verification, and claim submission. Bilingual (Spanish speaking) is also preferred.

Location:7500 Cambridge, Houston, Texas 77030

Once you join us you won't want to leave.It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees!As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Position assists in ensuring dental necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

Essential Functions

• Assists in obtaining demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures dental necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Certification/Skills:

• Ability to multi-task.
• Proficient typing/keyboarding skills.

Minimum Education:

High School Diploma or equivalent required

Minimum Experience:

None

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.