Owner Relations & Guest Experience Assistant

Destination by Hyatt; Stowe (VT); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Health Benefits - after 30 days!

Winter- Ski Pass to Stowe Mountain Res

Summer- Golf Membership to Stowe CC

Complimentary and discounted stays at‑

Onsite Fitness Membership

Employee discounts at the Spa & Resta

401(k) Matching

And much more!

Job summary

The Lodge at Spruce Peak is seeking an Assistant Owner Relations Manager to join our team at Stowe, Vermont. This role supports the Assistant Director of Property Management and the Director of Residential services in day-to-day operations, acting as a liaison between homeowners and resort operations to ensure owner satisfaction and operational efficiency.

You will lead the Pre-Arrival Specialist team, ensure accurate communication, assist with administrative tasks, and help drive the rental

Qualifications

• High school diploma and 2-3 years of prior hotel or hospitality experience or the equivalent combination of education and experience.
• Experience in high volume establishments.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Management experience preferred.
• Strong attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Understanding of Rooms Division Departments.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest and business needs.

Responsibilities

• Assists in overseeing the administration and management of the Owner Relations program and amenity program.
• Has the ability to maintain Owner records and accounting in HOST.
• Optimizes the revenue distribution by working with reservations, monitoring individual unit revenue production.
• Assist with the Operation and Maintenance of the Owner Portal.
• Performs Unit Maintenance/Asset preservation checks weekly and monthly.
• Ensures a consistent, seamless luxurious Owner’s arrival and departure experience.
• Works with the Front of the House Manager and/or Heart of the House Manager to ensure all policies and procedures regarding each Owner are being followed correctly.
• Supports the Director and Assistant Director of Property Management in their role by assisting in administrative tasks, billings, managing pre arrival team members, etc.
• Develops and maintains statistical data that positively affects the financial performance.
• Assists the Director and Assistant Director of Property Management in the promotion and performance of The Lodge at Spruce Peak rental program to prospective owners and current owners of rental property within Stowe.

Skills

Communication skills

Hospitality experience

Customer service

Multi-tasking

Attention to detail

Problem solving

Organizational skills

Technical proficiency

Leadership

Time management

Education

High school diploma

Tools

HOST PMS

Job description

The Lodge at Spruce Peak is seeking an Assistant Owner Relations Manager to join our team at Stowe, Vermont. This role supports the Assistant Director of Property Management and the Director of Residential services in day-to-day operations, acting as a liaison between homeowners and resort operations to ensure owner satisfaction and operational efficiency.

You will lead the Pre-Arrival Specialist team, ensure accurate communication, assist with administrative tasks, and help drive the rental