Assistant Optician Manager — Lead Eyewear & Service

America's Best; West Long Branch (NJ); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hours

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America's Best, part of National Vision, seeks an Assistant Eyeglass Manager to lead the eyeglass department, coach staff, and ensure top customer service in a high-volume store in New Jersey. You will analyze financials, forecast staffing, and drive sales while maintaining company standards and policies.

The role requires ABO/NCLE certification, state licensure, and prior optical sales supervisory experience. Competitive benefits and growth opportunities are provided.

Qualifications

• Maintain Optical license as required by the state.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.
• ABO and NCLE Certified

Responsibilities

• Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
• Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
• Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
• Ensures quality standards are met.
• Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
• Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Leads and coaches associates towards the attainment of sales and customer service goals.
• Mentor potential Apprentice Opticians as permitted by law.

Skills

People leadership

Customer service

Communication

Organizational skills

Financial reporting

Problem solving

Coaching

Sales leadership

Staff forecasting

Education

ABO and NCLE Certified

Optical license as required by state

Job description

America's Best, part of National Vision, seeks an Assistant Eyeglass Manager to lead the eyeglass department, coach staff, and ensure top customer service in a high-volume store in New Jersey. You will analyze financials, forecast staffing, and drive sales while maintaining company standards and policies.

The role requires ABO/NCLE certification, state licensure, and prior optical sales supervisory experience. Competitive benefits and growth opportunities are provided.