Assistant Operations Supervisor

Rural Metro Fire Department; Alabama; On-site; USD 50,000 - 70,000; Full time

Job summary

Rural Metro Fire Department is seeking an Assistant Supervisor Operations to join their team in Florence, South Carolina. This full-time role involves overseeing EMT/Paramedic duties, providing leadership to field crews, and ensuring high-quality patient care and service delivery. Ideal candidates possess strong leadership skills and at least one year of EMS field experience, with further preference for those with supervisory experience.

Qualifications

• 1 year of EMS field experience required, 3 years preferred.
• State EMT/Paramedic Certification required.
• Ability to function as an EMT/Paramedic in the field with proficiency.

Responsibilities

• Oversee field personnel and ensure high quality patient care.
• Assist with scheduling, assigning, and reviewing field personnel work.
• Participate in recruiting and training of new employees.

Skills

Leadership

Communication

Decision-making

Technical skills

Attention to detail

Education

High School Diploma or Equivalent (GED)

Some advanced education

Tools

Microsoft Office

Job description

IMMEDIATELY HIRING! FULL-TIME Opportunity

Assistant Supervisor Operations

Florence, South Carolina

JOB SUMMARY
The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS/DUTIES
• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.

QUALIFICATIONS
Experience:
• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership/supervisory experience preferred.
Education:
• High School Diploma or Equivalent (GED).
• Some advanced education preferred.
Skills:
• Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.
Credentials/Licenses:
• State EMT/Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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