Assistant Operations Manager - Verona, PA

Evercam; Verona (WI); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, Dental and Vision

401k

PTO - 15 days

Extra PTO yearly

OSHA 10 and aerial lift certification

Travel expenses covered on overnights

Job summary

Evercam seeks an organized, technically capable Assistant Operations Manager to help run US operations day-to-day from the Verona area. You’ll coordinate field service, equipment prep, logistics, and installations, acting as a main contact for customers and partners.

Role involves on-site and warehouse work, travel about 30–40%, and building scalable processes as the US operation grows. OSHA 10 and aerial lift certification supported by the company.

Qualifications

• Experience in operations, project management, or field service leadership.
• Low-voltage experience with CCTV, surveillance, and networking (IP, PoE, switches).
• Excellent written and verbal communication with a customer service mindset.
• Ability to juggle multiple projects and deadlines without dropping balls.
• OSHA 10 and aerial lift certification (scissor/boom) or willingness to obtain.

Responsibilities

• Assist the Director of Operations in running day-to-day US operations.
• Oversee customer installations from planning through closeout, tracked in Zoho CRM.
• Coordinate equipment, shipping, installation scheduling, and subcontractors to keep projects on time.
• Keep customers informed from initial scheduling to final closeout.
• Coordinate maintenance and service calls, provide technical guidance on site.
• Assist with on-site setup for CCTV and networking gear and pre-configuration at the warehouse.
• Manage warehouse/prep activities: assembly, testing, quality checks, and inventory tracking.
• Collaborate with Sales, Customer Success, Support, and Product to surface risks early.

Skills

Operations leadership

Low-voltage systems

Customer service

Project juggling

Driver's license

OSHA 10 / Aerial lift

Tools

Zoho CRM

Job description

Assistant Operations Manager - Verona, PA

Evercam unifies fixed cameras, drones, and 360° into a single platform to improve construction productivity, team collaboration, and visibility.

We are built for the most complex projects in the world, helping builders to run safer, more productive, and more profitable.

Job Description

The role

We’re looking for an organized, technically capable Assistant Operations Manager to help run our US operations day to day. Working side by side with our Director of Operations, you’ll keep projects on schedule, coordinate field service, equipment prep, logistics and installations, and keep things running when the Director is on the road. You’ll also be a main point of contact for customers, installers and internal teams, so clear communication matters as much as technical skill.

Success after a year looks like this: every install tracked in Zoho CRM from signed deal to go-live, the vast majority going live without rework, and US Ops running smoothly whether or not the Director is in the building.

Work environment

This is a hybrid role, split between home, our Verona warehouse and customer sites, with about 30–40% travel, including some overnights. Site work involves ladders, aerial lifts, lifting up to 50 lb and working outdoors in all seasons. Candidates should live within about 45 minutes of our Verona warehouse.

What you’ll do

• Help the Director of Operations run day-to-day US operations, and build out the procedures, workflows, and checklists that keep us efficient as we grow.
• Oversee customer installations from planning through closeout, tracked accurately in Zoho CRM.
• Coordinate equipment, shipping, installation scheduling, and subcontractors so projects stay on time.
• Keep customers informed and confident at every step, from first scheduling call to final closeout.
• Coordinate maintenance and service calls, and give technical guidance to customers, technicians, and installation partners.
• Support installation, configuration, and troubleshooting of low-voltage systems, including CCTV cameras and networking gear, on site when needed.
• Oversee equipment prep at the warehouse: assembly, pre-configuration, testing, and quality checks before anything ships.
• Manage inventory, equipment tracking, returns, and replacement hardware so shortages never hold up a project.
• Work closely with Sales, Customer Success, Support, and Product, and flag risks and resource needs early.

What you bring

Must-haves

• Experience in operations, project management, field service management, or a similar leadership role.
• Low-voltage experience, ideally with CCTV, surveillance cameras, and the networking behind them (IP addressing, PoE, switches, remote connectivity).
• Excellent written and verbal communication, and a real customer service mindset. You make customers and partners feel looked after.
• A track record of juggling multiple projects and deadlines without dropping the ball.
• OSHA 10 and aerial lift certification (scissor and boom), or willingness to get them. We'll cover the cost.
• A valid driver's license and living within about 45 minutes of our Verona warehouse.

Nice-to-haves

• Zoho CRM experience.
• Experience coordinating subcontractors, field technicians, or installation partners.
• Hands-on experience configuring IP cameras and networked security devices.
• Inventory, shipping, logistics, or procurement experience.
• Familiarity with construction sites and construction technology.

This role is for you if you

• Take ownership and lead by example, whether that means managing a project schedule in the morning or solving a technical issue on site in the afternoon.
• Enjoy both planning and execution, and are just as comfortable building a process as rolling up your sleeves to make it work.
• Stay calm under pressure and keep customers confident when things don’t go to plan.
• Like being the person others rely on to keep things moving, including when the Director is on the road.
• Are always looking for a better way to run things, and turn what you learn into procedures, checklists, and workflows the team can use.
• Want to grow with a scaling US operation and be part of its leadership team.

This role might not be for you if you

• Prefer a purely strategic or office-based role. This one is hands-on, with warehouse days, site work, ladders, aerial lifts, and lifting up to 50 lb.
• Would rather not travel. You’ll be on the road about 30 to 40% of the time, with some overnights.
• Prefer a clearly defined scope with established processes already in place. Much of the job is building them as we grow.
• Find the detail work, like keeping Zoho CRM, inventory, and equipment tracking accurate, a distraction from the “real” job.
• Prefer to stay behind the scenes rather than be a main point of contact for customers, installers, and internal teams.
• Are looking for a role where you mostly delegate rather than step in yourself when needed.

What's In For You

• Health, Dental and Vision via TriNet
• 401k via Empower
• PTO - 15 days per year
• One extra PTO day for every year of service
• Paid OSHA 10 and aerial lift certification, and travel expenses covered on overnight trips
• A direct say in how US operations get built as we scale, working with the Director of Operations and the US Managing Director.

The Team You'll Join

Repot to: Operations DirectorSecondary Report: Managing Director US