Assistant Operations Manager - Day Shift

trueU HR; Baltimore (MD); Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

401(k) retirement plan

Resumo da oferta

trueU HR in Baltimore, MD is seeking an Assistant Operations Manager to lead day-to-day field operations on the day shift. You will manage dispatch support, field coordination, quality control, and readiness planning, ensuring crews, vehicles, and paperwork are prepared.

You will collaborate with Account Managers to keep clients informed, review prior shift status each morning, and coach technicians. This on-site role offers a competitive salary, benefits, and opportunities to drive operational

Qualificações

• Experience directing crews in field operations preferred.
• Strong documentation habits with photos.
• Knowledge of jobsite safety, PPE, vehicle/equipment inspections, and inventory controls.
• Proficiency with Microsoft 365, email, mobile apps, GPS and digital job documentation.
• Valid driver's license and ability to travel between shops, client sites, and vendors.
• Availability for Monday–Friday day shift with occasional early-morning/evening/weekend support.

Responsabilidades

• Lead day-to-day field operations including dispatch support and readiness planning.
• Verify scope, quality, and safety during field visits and coach technicians.
• Coordinate with Account Managers to keep clients informed of progress.
• Review prior shift status, notes, photos, and hours; prep for dispatch.
• Plan and hand off to evening/overnight teams; maintain clean vehicle and equipment records.

Conhecimentos

Crew leadership

Problem solving

Documentation

Field operations

Safety knowledge

Travel readiness

Ferramentas

GPS systems

Microsoft 365

Mobile apps

Camera systems

Descrição da oferta de emprego

Assistant Operations Manager - Day Shift | Field Services | Baltimore, MD

Every crew that rolls out in the morning is only as sharp as the person who made sure it was ready. trueU HR is recruiting an Assistant Operations Manager to be that person for our client, an established, growing commercial field services company in Baltimore. If you set the standard in the field and don't call a job finished until it's verified, keep reading.

What You'll Experience Working Here

Our client has grown without losing its hands-on character. Their culture is far from corporate. It runs on small-business teamwork, personal attention for every client, and real pride in quality results.

Leaders there are visible. They're in the shop at morning deployment, on job sites during the day, and in the planning meeting that sets up the next shift. What you do each day shows up in the results quickly.

The Role

As Assistant Operations Manager, you'll lead day-to-day execution of field operations includingday-shift dispatch support, field coordination, quality control, and readiness planning, keeping crews, vehicles, equipment, inventory, and paperwork ready to go. You'll also work closely with Account Managers so clients always know where their work stands.

What You’ll Own

• Prior-shift exceptions reviewed and follow-up assigned at the start of every day shift
• Verified job completions, with photos and notes captured on every job
• Crews, equipment, supplies, and scopes fully prepared before dispatch
• Run the morning: review prior-shift job status, completion notes, photos, labor hours, mileage, and equipment usage, then flag exceptions and assign follow-up

What You’ll Do Day-to-Day

• Run the morning: review prior-shift job status, completion notes, photos, labor hours, mileage, and equipment usage, then flag exceptions and assign follow-up
• Lead deployment and dispatch: communicate staffing schedules to field technicians, line up teams for daytime and overnight jobs, and solve problems as they come up
• Get out in the field: visit priority jobs to verify scope, quality, and safety, and coach Lead Technicians while holding them to company standards
• Keep the fleet, inventory, and paperwork in order: review truck checklists, follow up on repairs, fill supply shortages, and file job sheets and repair orders
• Plan ahead: lead the afternoon planning meeting (including a weekly operations scorecard review), assign trucks and equipment, and hand off cleanly to evening and overnight teams

You Have

• The ability to direct crews, juggle multiple priorities, and solve problems on the spot
• Accurate documentation habits. You write down what happened and back it up with photos
• Working knowledge of jobsite safety, PPE, vehicle and equipment inspections, and basic inventory controls
• Comfort with Microsoft 365, email, mobile apps, GPS and camera systems, and digital job documentation
• A valid driver's license with an acceptable driving record, and the ability to travel between shops, client sites, and vendors
• Availability for a Monday-Friday day shift, with occasional early-morning, evening, or rotating weekend support

Bonus If You Have

• 3+ years of supervisory experience in field operations, facilities services, commercial cleaning, construction, or logistics
• Bilingual English/Spanish skills

Where You’ll Work

Baltimore, Maryland. This is a full-time, on-site, field-facing role, Monday-Friday on the day shift. You'll split your time between the shop, client sites, and vendors.

Compensation & Benefits

Base salary range: $65,000-$75,000 per year (salaried, exempt)

Benefits: health insurance, paid time off (PTO), and a 401(k) retirement plan.

trueU HR and our client are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.