PBX - Telephone Operator (Overnight Availability Required)

Hyatt Hotels Corporation; San Francisco (CA); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Hyatt Regency San Francisco, Grand Hyatt San Francisco, and Hyatt Regency San Francisco Airport rely on a dedicated PBX - Telephone Operator to manage high-volume calls and provide excellent guest service. The role requires quick typing, a friendly demeanor, and the ability to handle inquiries across multiple Hyatt properties.

The position is full-time, hourly, with a pay basis of USD. Overnight availability and flexible hours are required to succeed in this fast-paced environment.

Qualifications

• Good typing skills and pleasant phone demeanor.
• Ability to answer inquiries accurately and professionally.
• Fluent English required; strong communication is essential.
• Willingness to work evenings, overnight, weekends and holidays.

Responsibilities

• Operate the PBX telephone system for all calls.
• Handle customer inquiries and complaints promptly and professionally.
• Maintain records of all calls and information.
• Schedule reservations and provide accurate resort information.
• Collaborate with front desk, housekeeping and maintenance.

Skills

Typing skills

Phone etiquette

Customer service

Fluent English

Communication skills

Tools

PBX systems

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

PBX - Telephone Operator (Overnight Availability Required)

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The PBX Telephone Operator is responsible for answering incoming calls and must have good typing skills, a pleasant attitude and excellent phone demeanor. This individual will serve as the operator for Hyatt Regency San Francisco, Grand Hyatt San Francisco, and Hyatt Regency San Francisco Airport. They must work well with handling a high volume of calls and should be comfortable and able to answer questions relating to each hotel.

The hourly rate for this position is $31.33.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Operate the PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handles customer inquiries and complaints, resolving issues in a timely and professional manner
• Maintains an accurate record of all incoming and outgoing calls
• Schedules reservations and appointments as needed
• Maintains accurate and updated information of Resort amenities and activities
• Keeps the communication equipment in good working condition
• Routinely conducts inspection check for quality assurance
• Responds to emergency situations calmly and efficiently
• Always maintains a courteous and professional demeanor
• Excellent communication skills, both verbal and written
• Must be dependable, reliable, and punctual
• Knowledge of PBX phone systems, computer applications, and resort information
• Ability to speak fluent English
• Must be willing to work flexible hours including evenings, overnight, weekends, and holidays
• Ability to work in a fast-paced environment with high accuracy and attention to detail.
• Collaborate with other departments, including the front desk, housekeeping, and maintenance
• Provide excellent customer service to all callers and visitors, answering their inquiries, providing information and directions as needed.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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