Assistant Operations Manager (Overnight)

Park Hyatt Los Cabos at Cabo del Sol; New York (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

Thompson Hotels Gild Hall in New York City is seeking an Assistant Operations Manager for overnight shifts to help oversee Front Office and Housekeeping during the late hours. You will flex across departments as needed, maintain guest communication from pre-arrival to post-stay survey, and ensure staff behavior aligns with Hyatt values while collaborating with leaders in both divisions.

This full-time role requires high energy, strong organizational skills, proven hospitality experience, and

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.

Responsibilities

• Oversee the Front Office and Housekeeping operations during overnight shifts.
• Support across departments as needed to keep the operation running smoothly.
• Maintain guest communication from pre-arrival to post-stay survey.
• Collaborate with leaders in Housekeeping and Front Office to ensure Hyatt values.
• Supervise colleagues within Housekeeping and Front Office divisions

Skills

Customer service

Communication

Leadership

Organization

Tools

Microsoft Word

Microsoft Excel

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Assistant Operations Manager (Overnight)

Thompson Hotels Gild Hall US - NY - New York City

Hotel Operations

Entry Level Manager

Full-time

Hourly US Dollar (USD) pay basis

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $70,000 to $72,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.

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