Assistant Operations Manager of Dallas - Fort Worth

Full Package Media; Dallas (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their leadership team in the vibrant Dallas market. This role involves leading the training program for photographers and videographers, ensuring they master their craft while delivering exceptional customer experiences. The company prides itself on its commitment to quality and teamwork, aiming to dominate the real estate media production market in Texas. If you have a competitive spirit, a love for photography and videography, and a desire to grow personally and professionally, this is the perfect opportunity for you to shine and contribute to a thriving team environment.

Benefits

Company parties

Competitive salary

Opportunity for advancement

Training & development

Qualifications

• 2-3 years of experience in photography/videography required.
• 2+ years of experience as a trainer is essential.

Responsibilities

• Train photographers and drone pilots according to company standards.
• Deliver outstanding customer experiences at all times.
• Manage and inspire a high-performing team.

Skills

Photography

Videography

Leadership

Customer Service

Coaching

Team Management

Competitive Spirit

Education

Experience in Commercial Media Production

Part 107 Remote Drone Pilot License

Job description

Benefits:

• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

We are seeking a diligent, coachable, and highly motivated person with a passion for people to be an integral part of the leadership team at Full Package Media. You will have an opportunity to lead the training program and build the photographers on our team to master the art of photography, videography, and deliver an experience that creates customers for life!

About Full Package Media

Full Package Media is a real estate media production company that is on the path to dominate the market in Texas. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses across the state. We truly consider ourselves to be a part of our customers’ team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, and Keller Williams. We have captured media for over $20 billion of real estate! Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google!

Requirements/Qualifications

• Ambition - Our team rocks and loves to achieve and succeed!
• A genuine interest in photography, videography, and real estate - we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit.
• 2-3 years of photography and/or videography experience required. Experience does not have to be real estate specific, but must be in commercial media production.
• 2+ years of experience as a trainer is required.
• Ability to lead and inspire a team.
• Must be coachable and willing to follow systems and processes.
• Have a great attitude - you are a good vibes only type of person.
• Must be super competitive - you want to win, you want to grow (personally and professionally), and you want your teammates to win too!
• Have a belief in good old fashioned quality customer service.
• Have reliable transportation.
• Must obtain the Part 107 remote drone pilots license (must be completed prior to start date).
• This position requires you to work at the FPM office and in the field at photo shoots.

Duties and Responsibilities

• Learn how to capture all media to FPM’s standards.
• Deliver an outstanding experience to customers at all times.
• Serve as the photographer of choice for special projects.
• Train photographers/drone pilots according to FPM's standards, policies, and processes.
• Manage other trainers and ensure all FPM standards, policies, and processes are being taught properly.
• Hold the team accountable for continuing to follow FPM standards, policies, and processes.
• Contribute to the positive vibe and high energy of the team!
• Identify and develop leaders that can become trainers.
• Serve as the area manager's right hand teammate.
• Address customer escalations and diffuse situations where we might have missed the mark - then ensure we don't make the same mistake in the future!
• Track weekly stats and numbers to ensure the location is on track for success.
• Attend weekly management meetings to discuss stats and receive coaching from the district manager.
• Contribute to weekly team photographer meetings to educate, inspire, and motivate the photography team.
• Perform quality assurance reviews of media and ensure on time delivery of all media to customers daily
  • Includes every other Saturday morning (can be completed remotely).
• Take ownership of complex issues and find resolutions.

Frequently Asked Questions:

• What kind of person is Full Package Media looking for? We are looking for a person with great character to be taught a great skill. Most importantly - we are looking for your awesome personality!
• Can I see an example of what Full Package Media does? Sure! Check out our Instagram or TikTok: @FullPackageMedia and Visit our website: www.FullPackageMedia.com

If you feel like you're ready to play a hands-on role in absolutely dominating the Texas market - apply at www.FullPackageMedia.com and click on the careers tab!