Assistant Operations Manager (OAK)

Fountain; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Operations Manager at a leading airport service provider! This role is perfect for those who thrive in dynamic environments and enjoy hands-on leadership. You will be responsible for driving daily operations, ensuring top-notch customer service, and building strong relationships with stakeholders. With the chance to work in a vibrant airport setting, you will coach and mentor your team while managing various priorities. If you are passionate about creating seamless experiences and leading a dedicated team, this position is tailored for you!

Qualifications

• 1-2 years of leadership experience in customer-facing roles.
• Strong organizational and communication skills are essential.

Responsibilities

• Lead daily operations and ensure high security and service standards.
• Coach and mentor team members to achieve sales goals.

Skills

Leadership

Customer Service

Sales Management

Interpersonal Communication

Organizational Skills

Technology Proficiency

Job description

Address: Oakland International Airport (OAK), 1 Airport Dr, Oakland, CA 94621, USA

Compensation: $26.00/hour

Job Description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations. Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Ideal candidates will have:

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).

About CLEAR:

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.