Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Join a leading hospitality team as an Assistant Operations Manager - Front Office at Hyatt Centric Times Square New York. This role involves overseeing front office operations, staff training, and ensuring exceptional guest services. Enjoy competitive salary and benefits while contributing to a culture of belonging and service excellence.

Benefits

Free room nights

Discounted rates

401(k) with company match

Paid vacation

Tuition reimbursement

Employee stock purchase plan

Discounts at retailers

Paid family bonding time

Free meal in employee cafeteria

Qualifications

• 1-2 years of front office supervisory or management experience preferred.
• Ability to interact effectively with diverse backgrounds.

Responsibilities

• Oversees front office staff, cash control, staffing needs, and guest services.
• Responsible for training, staff development, and scheduling.

Skills

Customer Service Excellence

Effective Communication

Organizational Skills

Interpersonal Skills

Motivational Leadership

Education

Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction:

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Everyone's role matters, and your individuality is celebrated. Hospitality is more than just a job—it's a career for people who care.

About the Location:

Welcome to Hyatt Centric Times Square New York, your home base in the heart of the Big Apple. Experience modern guest rooms and suites with local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures at our hotel in Times Square.

Position Overview:

The Assistant Operations Manager - Front Office oversees the front office staff, cash control, staffing needs, and guest services. Responsibilities include training, staff development, and scheduling. This role reports to the Front Office Manager and requires attention to detail and effective communication with guests, departments, and team members.

Salary and Benefits:

• Salary range: $64,350 – $70,000, commensurate with experience
• Free room nights, discounted rates, and Friends & Family Room Rates
• 401(k) with company match
• Paid vacation, sick days, parental leave, and personal days
• Paid family bonding time and adoption assistance
• Free meal in employee cafeteria
• Discounts at retailers like Apple, AT&T, T-Mobile, Headspace, and more
• Tuition reimbursement
• Employee stock purchase plan
• Opportunities for career growth

Our Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing

If you're interested in making travel more human, consider applying for the Assistant Operations Manager – Front Office role at Hyatt. Discover your career with us today at careers.hyatt.com.

We are an equal opportunity employer and all qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

• A strong desire to satisfy customer needs in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to interact effectively with diverse backgrounds
• 1-2 years of front office supervisory or management experience preferred
• Service-oriented with professional presentation skills
• Hospitality degree is a plus
• Key strengths: high energy, entrepreneurial spirit, motivational leadership, effective communication, customer service excellence, and profitability focus
• Proficiency in Microsoft Word and Excel
• Strong organizational, interpersonal, and administrative skills
• Flexibility to work weekends and holidays