Assistant Operations Manager (Overnight)

Hispanic Alliance for Career Enhancement; New York (NY); On-site; USD 66,000 - 70,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dedicated individual to oversee the Front Office and Housekeeping departments during overnight shifts. The ideal candidate will ensure high standards of guest communication and operational efficiency, while supervising team members and collaborating with stakeholders to achieve hotel success. Candidates must have a service-oriented style, strong leadership qualities, and the ability to adapt to various hotel operations.

Qualifications

• 2-3 years of progressive hotel Housekeeping and/or Front Office experience.
• Refined verbal and written communication skills.

Responsibilities

• Assist in overseeing the Front Office and Housekeeping departments during overnight shifts.
• Supervise colleagues within Housekeeping and Front Office divisions.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt's core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $66,000 to $70,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.