Assistant Operations Manager – Delivery & Dispatch Lead

Automatic Data Processing, Inc.; McAllen (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Bomy LLC is an Amazon DSP partner seeking an Assistant Operations Manager to support daily delivery operations, oversee drivers, and uphold safety standards in McAllen, TX. The role focuses on meeting Amazon performance expectations while coordinating staffing, training, and reporting in a fast-paced environment.

The position requires leadership, organizational skills, and the ability to manage multiple tasks, with emphasis on accountability, documentation, and adherence to policies.

Qualifications

• Experience in operations, logistics, dispatch, transportation, or a leadership role.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to supervise employees, enforce policies, and hold team members accountable.
• Ability to multitask and work efficiently in a fast-paced environment.
• Valid driver’s license and acceptable driving record, if required.
• Basic computer skills, including email, spreadsheets, and operational systems.
• Dependable, professional, punctual, and able to handle workplace conflicts.
• Previous Amazon DSP or delivery operations experience (preferred).

Responsibilities

• Assist with daily dispatch, route assignments, and return-to-station operations.
• Monitor driver progress and coordinate rescues when necessary.
• Help manage staffing, scheduling, call-outs, and operational changes.
• Supervise, coach, and support delivery associates.
• Monitor driver attendance, productivity, safety, and route performance.
• Address performance issues and enforce company policies consistently.
• Document coaching, disciplinary actions, and employee concerns.
• Ensure drivers follow traffic laws, safety policies, and Amazon delivery standards.
• Monitor vehicle inspections, damage reports, and safety incidents.
• Address unsafe driving behaviors and delivery violations.
• Monitor customer complaints, delivery errors, and customer feedback.
• Maintain accurate attendance, performance, and incident records.
• Assist with timekeeping, overtime tracking, and employee training.
• Report operational concerns to management.

Skills

Operations leadership

Logistics management

Team supervision

Problem solving

Communication skills

Documentation

Basic computer skills

Job description

Bomy LLC is an Amazon DSP partner seeking an Assistant Operations Manager to support daily delivery operations, oversee drivers, and uphold safety standards in McAllen, TX. The role focuses on meeting Amazon performance expectations while coordinating staffing, training, and reporting in a fast-paced environment.

The position requires leadership, organizational skills, and the ability to manage multiple tasks, with emphasis on accountability, documentation, and adherence to policies.