Assistant Operations Manager

2brothersmoving; Portland (OR); On-site; Full time

Job summary

A leading company in the moving industry is seeking an Assistant Operations Manager in Portland. The role involves managing crew activities, overseeing operations, and promoting company culture. Ideal candidates are team-oriented, self-motivated, and have leadership experience. Competitive compensation includes base pay and performance bonuses, along with comprehensive benefits.

Benefits

Comprehensive health insurance

Paid time off

On-site CrossFit gym

Leadership retreats

Qualifications

• Field leadership experience and accountability skills.
• Experience in assertive people management.

Responsibilities

• Manage daily crew activities and lead successful moving projects.
• Oversee daily operations, manage scheduling, and ensure successful job completion.
• Promote core values and exemplify standards in field operations.

Skills

Team-oriented

Self-motivated

Bilingual in English and Spanish

Job description

Job Opportunity: Assistant Operations Manager at 2 Brothers Moving & Delivery

https://www.2brothersmoving.net

Who we are:

At 2 Brothers Moving & Delivery, our mission is to remove the pain from relocation for Portlanders and beyond.

Our company understands that our growth and success stem directly from our people. We believe that hiring passionate A-players invested in our company creates a thriving organization. We work hard, laugh a lot, brainstorm nonstop, and celebrate our successes together.

Benefits of Career Opportunities at 2 Brothers:

• Great pay!
• A collaborative work environment across departments.
• Comprehensive health insurance for you and your family, including Medical, Dental, Vision, Chiropractic & Massage.
• Paid time off, including vacation, sick, personal, and parental leave.
• On-site CrossFit gym, personal training, and health supplements to support your wellness.
• Leadership retreats, personal development workshops, and company events.

2 Brothers Moving & Delivery is seeking a full-time Assistant Operations Manager skilled in creating efficient systems and managing people to exceed client expectations. As a high-demand business, we need leadership motivated to help us scale while maintaining our brand and culture standards.

Role (Duties):

This role will regularly perform the following:

• Field Leadership (70%) - Manage daily crew activities and lead successful moving projects, setting performance examples.
• Crew Management (10%) - Manage, teach, coach, and mentor field staff.
• Operations & Logistics (15%) - Oversee daily operations, manage scheduling, conduct site surveys, and ensure successful job completion.
• Culture Leadership (5%) - Promote our core values and exemplify our standards in field operations.

This role reports to the Operations Manager and supervises 25+ personnel.

Goals:

1. Increase crew lead insurance sales ratio to 32% or higher.
2. Reduce damage claim rate to 5% or lower.
3. Maintain a 42% or higher customer 5-star review ratio.
4. Increase materials accountability and sales to 90% of all moves.

Qualifications:

• Team-oriented, hardworking, self-motivated individual with field leadership experience and accountability skills.
• Bilingual in English and Spanish.
• Experience in assertive people management and proactive delegation, especially with entry-level staff.
• Focus on personal improvement and continuous learning, bringing new knowledge into the organization.
• Moving industry experience is a plus but not required; training will be provided.

Compensation:

Base pay of $27/hr - $32/hr, DOE, plus tips (~$4/hr), performance bonuses (~$2/hr), and listed benefits.