Assistant Manager, Operations | Eastwood Towne Center

lululemon; East Lansing (MI); On-site; Full time

Job summary

A leading company in performance apparel seeks an Assistant Manager, Operations to join their Eastwood Towne Center location. This role is crucial in managing retail operations, overseeing budgets, and ensuring a seamless guest experience. The ideal candidate will foster a positive team environment and demonstrate strong leadership skills. With a focus on inclusivity and community engagement, this position offers a dynamic work atmosphere and opportunities for personal growth.

Benefits

Health benefits

Dental benefits

Mental health support

Paid time off

Retirement matching

Discounts

Fitness classes

Parental support

Development programs

Mentorship

Qualifications

• At least 1 year managing business operations, scheduling, and projects.

Responsibilities

• Manage business enablers such as financials, P&L, budget, and expenses.
• Lead retail floor operations and ensure inventory accuracy.
• Create an inclusive, respectful, and supportive team environment.

Skills

Leadership

Teamwork

Communication

Problem-solving

Strategic thinking

Education

High school diploma or GED

Bachelor’s degree

Job description

Assistant Manager, Operations | Eastwood Towne Center

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Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics, functional design, and creating transformational products and experiences that support movement, growth, connection, and well-being. Our success stems from our innovative products, store emphasis, commitment to our people, and community connections. We aim to foster a positive, equitable, inclusive, and growth-oriented environment for our team members.

Job Summary

The Assistant Manager, Operations is a key part of the store leadership team, responsible for ensuring smooth and successful retail operations. This role manages business enablers such as financials, P&L, budget, expenses, and vendor relationships. It also oversees inventory, supplies, technology, facilities, scheduling, payroll, and administrative activities, and executes company initiatives at the store level.

Core Responsibilities

Operations, Product, and Strategy

• Implement and communicate the Store Manager’s Operations vision.
• Prepare weekly team schedules considering labor needs, availability, and budget.
• Assess and respond to business needs on the retail floor.
• Monitor and manage budgets, P&L, expenses, and support planning processes.
• Lead retail floor operations and ensure inventory accuracy and efficient delivery management.
• Execute operational directives and initiatives from corporate levels.
• Maintain safety policies and comply with laws and regulations.

Leadership and People

• Create an inclusive, respectful, and supportive team environment.
• Handle administrative tasks such as payroll, time-off, and shift approvals.
• Identify team growth needs and support personal and professional development.

Guest Experience and Community

• Ensure seamless guest experiences across all channels.
• Address guest feedback and resolve issues promptly.

Budget Responsibility

Manage delegated aspects of the store’s budget and labor hours.

People Management

Support store employees indirectly as delegated by the Store Manager.

What We Look For

• Inclusivity and diversity awareness
• Integrity and ethical behavior
• Adaptability and agility in fast-paced settings
• Leadership and motivational skills
• Teamwork and collaboration
• Effective decision-making and problem-solving
• Strategic thinking aligned with company values
• Business acumen and understanding of retail metrics
• Strong communication skills

Job Requirements

Eligibility

• Legal authorization to work in the store’s country
• Reliable transportation for travel to the store

Schedule/Availability

• Flexible schedule including mornings, evenings, weekends, and holidays

Experience

• At least 1 year managing business operations, scheduling, and projects

Assets (Preferred but not required)

• High school diploma or GED; Bachelor’s degree preferred
• Retail management experience is a plus

Work Context

• Bright environment with loud music
• Team and independent work
• Customer conflict management
• Community engagement
• Use of computers and virtual meetings
• Physical movement within the store, occasional lifting up to 30 lbs

Compensation & Benefits

Base pay: $23.19 - $31.38/hr, with a target bonus of 25%, total range $28.99 - $39.23/hr. Benefits include health, dental, mental health, paid time off, retirement matching, discounts, fitness classes, parental support, development programs, mentorship, and leadership series. Eligibility for benefits varies; company reserves rights to modify offerings.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Retail