Assistant Operations Manager

2brothersmoving; Portland (OR); On-site; USD 56,000 - 77,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Operations Manager to enhance team performance and client satisfaction. This role involves managing field operations, leading a talented crew, and ensuring efficient logistics for moving projects. The ideal candidate will be a self-motivated leader with excellent communication skills, capable of fostering a positive team environment. With a focus on personal health and development, this position offers a dynamic work atmosphere where you can make a significant impact while enjoying comprehensive benefits. Join a company that values teamwork, accountability, and fun!

Benefits

Tuition Reimbursement

Comprehensive Health Insurance

Paid Vacation and Sick Time

On-site CrossFit Gym

Leadership Retreats

Company Events and Gatherings

Qualifications

• Self-motivated individual with field leadership experience.
• Exceptional communication and customer service skills.

Responsibilities

• Manage daily activities of crews and lead successful moving projects.
• Oversee operations, logistics, and scheduling of moving teams.

Skills

Team Leadership

Communication Skills

Customer Service

People Management

Delegation

Education

High School Diploma

Experience in Leadership Roles

Job description

https://www.2brothersmoving.net

Who we are:

At 2 Brothers Moving & Delivery our mission is to remove the pain from relocation for Portlanders and beyond.

Our company understands that our growth and success stems directly from our people. We understand that by hiring A-players that are not only passionate about their position, but also invested in our company as a whole, creates an incredible formula for a thriving organization. 2 Brothers empowers people to be leaders who serve, who create life-long relationships, dig deep and challenge the status quo, all while having fun doing it. No industry revolution springs from an individual. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Benefits of Career Opportunities at 2 Brothers:

• Great pay!
• A work environment that encourages collaborative approaches to diverse challenges across departments.
• Tuition reimbursement for approved courses and personal development workshops.
• Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.
• Support in time off with paid vacation, sick time, personal time and maternity/paternity.
• Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.
• Leadership retreats, personal development workshops, company events & gatherings.

2 Brothers Moving & Delivery has an opportunity for a full-time Assistant Operations Manager who is especially skilled in creating consistent and efficient systems and managing people to exceed client expectations. 2 Brothers is a high demand business, needing leadership that is motivated to help us scale to meet demand while maintaining the 2 Brothers brand and culture standards.

Role (Duties):

This role will perform the following functions on a regular basis:

• Field Leadership (70%): Manage the daily activities of crews in the field, and lead the successful completion of moving projects. Complete long haul moving projects, and set the example for staff performance in the field.
• Crew Management (10%): Manage, teach, coach, and mentor our talented staff in the responsibilities of their role, and provide continued leadership development to Crew Lead Apprentices in the company.
• Operations & Logistics (15%): Oversee the day-to-day operations of the business, people and equipment. Manage the scheduling of moving teams and equipment. Coordinate long distance move logistics, and resource assignment. Conduct field estimates and site surveys to ensure successful job completion.
• Culture Leadership (5%): Support company-wide and team-enhancing events, celebrations, displays of successes, victories and overall company fun. Be an ambassador of our core values and set the example for field operations.

This role reports directly to the Operations Manager and supervises 25+ personnel.

The Work Environment:
This position primarily works in the field on moves which is fast-paced, high intensity, physically challenging work with a heavy emphasis on teamwork, coordination and client contact. The Assistant Operations Manager will have periodic office days to complete field estimates, site inspections, and administrative work as required. As a company leader, the Assistant Operations Manager is expected to set the example for both office and field teams in professional conduct, and gain an in-depth first-hand knowledge of our service.

Goal Posts:
The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

1. Increase Crew Lead insurance sales ratio to 32% or better of all moves.
2. Reduce damage claim rate to 5% or better.
3. Maintain our customer 5 star review ratio of 42%.
4. Implement a plan to consistently execute staff onboarding & training plans, ensuring expectations and tools for success are known & met for all staff members.
5. Increase materials accountability and sales to 90% of all moves.

Qualifications:

A qualified candidate for this role will exhibit the following:

• The #1 Qualification: A team-oriented, hard working, self-motivated individual with field leadership experience, able to hold teams accountable to company standards.
• Capability and desire to work alongside crews in the field and set an example for professional and high quality service.
• Exceptional communication and customer service skills, with a desire to engage with our clients and help them transition.
• Experience in leadership roles where assertive people management skills and proactive delegation capabilities were utilized and where the needs and motivation of entry-level staff members were integrated.
• Proven history of a personal improvement focus with an always learning mentality, bringing outside knowledge into the organization on a regular basis.
• Moving industry experience a plus but not required, we will train the right candidate on our industry.

Compensation:
Assistant Operations Managers are paid a base of $24/hr - $32/hr. DOE. They can expect to earn $56,000 - $77,000 per year depending on performance in addition to cash tips ($4000 per year), performance bonuses of up $2/hr and the benefits listed above.