Assistant Operations Manager (BUF)

CLEAR; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in consumer services is seeking an Assistant Operations Manager in Buffalo, NY. This role involves managing daily operations at the airport, coaching a team, and ensuring compliance with security and service standards. Ideal candidates will have leadership experience in customer-facing environments and strong organizational skills. Join CLEAR to help create frictionless experiences for travelers.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead daily floor operations at the airport.
• Coach, mentor, and train the team to meet goals.
• Ensure compliance with CLEAR and TSA policies.

Skills

Leadership

Communication

Organizational Skills

Technology Proficiency

Job description

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The Assistant Operations Manager will be part of our airport leadership team, reporting to the General Manager and leading daily floor operations at your station. The ideal candidate thrives in a fast-paced environment and is a hands-on coach for security, customer service, and sales.

Key Responsibilities Include:

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policies and procedures are followed with the highest levels of security and integrity
• Monitor and drive security, service, and sales on each shift
• Manage shift briefings, debriefs, huddles, and handle changes, breaks, and rotations
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control and devices, understand technology, and troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA, and airline community by building stakeholder relationships
• Manage incident prevention and response
• Attend station management team meetings

Ideal candidates will have:

• 1-2 years of leadership experience in a customer-facing operation (retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills to motivate, mentor, and influence others
• Ability to manage multiple priorities in a dynamic environment
• Strong organizational skills
• Proficiency in daily technology use
• Ability to successfully complete a government background check
• Ability to stand and walk for extended periods
• Ability to follow policies and procedures set by CLEAR, airport, state, and federal regulations
• Availability to work non-traditional schedules (weekends, holidays, early mornings, evenings)

About CLEAR:

CLEAR's mission is to create frictionless experiences that feel like magic. With over 27 million members and numerous partners worldwide, CLEAR’s identity platform transforms how people live, work, and travel, providing secure and seamless experiences across various venues.

CLEAR provides reasonable accommodations for individuals with disabilities. Please inform us if you require accommodations during the application process or to perform your job.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Consumer Services