Assistant Operations Manager

Managed Labor Solutions; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Nationwide advancement opportunities

Job summary

Managed Labor Solutions (MLS) seeks an Assistant Operations Manager for our auto cleaning services at the Philadelphia International Airport rental car facility. You will lead a fast-paced team, ensure efficient vehicle turnover, and deliver top-notch customer service.

Qualified candidates will have prior management experience in a rental car or similar environment, strong leadership, and a commitment to safety and productivity.

Qualifications

• 2 years of operational management experience or Bachelor's Degree plus 1 year experience.
• Computer and Microsoft Office proficient.
• Valid Driver’s License with clean driving history.
• Willing to undergo background check.

Responsibilities

• Manage daily operations to maximize fleet utilization and customer satisfaction.
• Meet production demands in a fast paced environment with quick vehicle turnaround.
• Provide professional, courteous customer service and be proactive to needs.
• Hire, interview and create weekly labor schedules for the team.
• Track employee production and drive engagement.
• Manage incentive compensation and ensure production criteria are met.
• Mentor and coach staff to comply with policies and procedures.
• Complete required reporting within deadlines.
• Maintain a clean and safe working environment at all times.

Skills

Operational management

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Managed Labor Solutions (MLS) is a unique provider of outsourced labor to companies large and small. We focus on non-core but critical activities in an effort to enhance our client’s profitability and improve productivity.

MLS is seeking an enthusiastic and experienced Assistant Operations Manager for a fast-paced environment in the auto cleaning services industry for our location at our rental car facility at the Philadelphia International Airport. This is a great opportunity with advancement possibilities for demonstrated leaders who believe in providing top notch service in a safe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast paced, similar work environment. You will be the leader to coach and motivate your team to increase operational efficiency and deliver customer satisfaction.

Job Duties/Responsibilities

• Manage multiple aspects of the daily operations to ensure maximum fleet utilization, customer satisfaction and employee management
• Ability to meet production demands in a very fast paced environment that requires a quick turnaround of vehicles
• Deliver excellent customer service by being professional, courteous and proactive to the customer’s needs
• Manage your team by performing the hiring, interviewing and creating the weekly labor schedule
• Daily tracking of individual employee production and performing employee engagement
• Manage the incentive compensation program to ensure deliverance to all employees achieving the incentive pay production criteria
• Mentoring, redirecting and coaching employees to be compliant with company policies and procedures
• Completing all required reporting in the allotted time frame
• Maintaining a clean and safe working environment at all times.

Required Qualifications

• 2 years of operational management experience or Bachelor’s Degree plus 1 year experience
• Computer and Microsoft Office proficient
• Valid Driver’s License with clean driving history
• Willing to undergo background check

Your Benefits

• Medical. Dental and Vision coverage
• Nationwide advancement opportunities