Assistant Operations Manager

Colonial Parking Inc; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Job summary

Colonial Parking Inc in Washington, DC seeks an Assistant Operations Manager to oversee day-to-day facility operations and supervise Shift Managers, Cashiers, Attendants and other staff.

You will coordinate scheduling, manage deposits and daily revenue reports, enforce company policy, maintain safety and security, resolve escalated customer concerns, document incidents, and support continuous operations as directed.

Qualifications

• Responsibilities inferred from job posting.

Responsibilities

• Assist with scheduling to meet customer service and operating standards via on-call staffing.
• Support opening and closing of the facility.
• Collect deposits and report daily revenue; review cashier reports for accuracy.
• Ensure operation per policy, equipment maintenance, signage.
• Maintain safety and security by audits and checklists per Safety Manual.
• Resolve escalated customer concerns.
• Document incident forms.
• Review and acknowledge policies and procedures as required.
• May be asked to fill in for front line associates during absences.
• Meet with client contact as needed.
• Other duties as assigned by the Operations Manager.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

9 days ago Requisition ID: 1534

Salary Range: $58,000.00 To $60,000.00 Annually

Position Summary

The Assistant Operations Manager’s role is to manage the day to day operations of a single or multiple facility. To provide direct supervision for Shift Managers, Cashiers, Attendants and other personnel necessary to operate a parking facility.

Essential Duties and Responsibilities

• Assist the OM with scheduling needs to ensure customer service and operating standards are met through scheduling and managing on-call employees.
• Assist with the day to day activities associated with opening and closing of the facility.
• Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness daily.
• Ensures the facility is operating in accordance with company policy including, equipment maintenance, proper and accurate signage.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Responsible for documenting Incident forms.
• Responsible always for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• May be asked to fill in for front line associates during their absences.
• May be asked to meet with the property’s client contact on as needed basis.
• Other duties as assigned by the Operations Manager.