Assistant Operations Manager

Emporia; Mililani Town (HI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free membership

Flexible scheduling

Free uniforms

Training & development

Health insurance

Job summary

UFC GYM in Mililani, HI is seeking an organized, high-energy Assistant Operations Manager to optimize club performance and drive an elite member experience.

You will oversee day-to-day club functions, supervise frontline team members, manage POS operations, and collaborate with leadership to ensure peak efficiency and guest satisfaction every day.

Qualifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Responsibilities

• Supervise POS operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
• Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Monitor club appearance and equipment; coordinate janitorial services and hourly locker room checks to guarantee a pristine, orderly environment.
• Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.

Skills

Leadership

Customer service

Communication

Organizational skills

Team leadership

Education

High school diploma or GED

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

We Empower the Fighting Spirit in You!

At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery.

We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience.

The Mission

As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side-by-side with the Operations Manager and General Manager, you will oversee day-to-day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.

Key Responsibilities

• Operational Excellence: Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
• Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
• Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
• Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
• Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.

What You Bring

• Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
• Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
• Communication: Strong interpersonal skills and professional telephone etiquette.
• Team Player Mindset: A proactive, "can-do" approach to supporting team members and driving collaborative club success.

Requirements & Certifications

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
• Current CPR/AED certification (or willingness to complete).
• Ability to complete Kids Club Attendant training prior to working in the childcare area.
• Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
• Gear Up: Free uniforms provided.
• Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
• Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.