Assistant Operation Manager – Housekeeping & Set-Up

ASM Global; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor to manage housekeeping and event setup operations. This role involves overseeing a team, ensuring standards are met, and coordinating event logistics. The ideal candidate will possess strong leadership and problem-solving skills, with a background in facility management. Join a dynamic environment where your contributions will directly impact the success of events and the satisfaction of clients. If you thrive in fast-paced settings and enjoy working irregular hours, this opportunity is perfect for you.

Qualifications

• 3+ years of supervisory experience in a hotel or convention environment.
• Strong technical knowledge of building maintenance preferred.

Responsibilities

• Manage and instruct staff on housekeeping and event setup.
• Conduct routine inspections to ensure cleanliness and setup completion.
• Assist in training methods for staff efficiency.

Skills

Supervisory Skills

Problem Solving

Leadership Skills

Teamwork

Computer Knowledge (Word, Excel)

Education

High School Diploma

3 Years Supervisory Experience

Tools

Event Booking Software

Microsoft Office Suite

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage, instruct and provide clear instructions to the General Foreman, Foreman and Local 332 staff regarding Housekeeping and Set-Up assignments as required for events as well as daily departmental duties.
• Assist the Director of Operations, Assistant Director and General Foreman with labor needs for scheduling according to event specifications.
• Assist Director of Operations, Assistant Director with event set-up duties when necessary.
• Assist in the development and coordination of training methods and programs to assure the venue is kept in top condition and the housekeeping and set up staff is as efficient as possible.
• Coordinate equipment requirements to best maintain the efficient function of the department.
• Distribute work assignments accordingly and monitor work progress.
• Closely monitor staff to ensure services delivered are in accordance with ASM Global/PCC standards and ensure completion.
• Assist Director of Operations and Assistant Director of Operations with compiling event related costs.
• Assist Director of Operations and Assistant Director of Operations with the control inventory of related goods and work with Purchasing Manager to assure inventory levels are sufficient to accomplish the required duties.
• Ensure the equipment is being used and maintained properly by ensuring proper storage protocols are being followed.
• Conduct routine inspections of the facility to ensure cleanliness and set-ups are complete.
• Attend internal and external meetings, pre/post-convention meeting as required to coordinate event activities.
• Interface with Event Services to facilitate the completion of event requirements.
• Manage distribution of Foreman’s daily end of shift overview to internal departments in a timely manner detailing all information required for the execution of the event.
• Other duties may be assigned by Director of Operations and Assistant Director of Operations.

SUPERVISORY RESPONSIBILITIES
Directly supervises the General Foreman, Foreman and Local 332 staff. Carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
• High school diploma
• 3 years of experience in a supervisory capacity with major convention, hotel facility or multi property environment.
• Demonstrated technical knowledge of building maintenance and control functions is preferred.

KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to work under limited supervision, demonstrate supervisory and leadership skills.
• Ability to work in a team environment and interact with all department levels and staff.
• Excellent problem solving and decision-making skills.
• Professional presentation, appearance and work ethic.
• Computer knowledge includes Word, Excel, Microsoft Outlook and EBMS.
• Operating knowledge event related equipment including performance staging and elevated seating equipment and cleaning machines.
• Ability to work irregular hours, including nights, weekends and holidays, in addition to normal business hours. PCC is a 24-hour operation.

COMPUTER KNOWLEDGE
To perform this job successfully, an individual should have working knowledge of event booking and scheduling software, spreadsheet software and word processing software and be proficient in Microsoft Word, Excel, and PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS
Irregular hours and land and/or travel may be required.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.