Assistant Office Manager — Patient Experience & Ops Lead

Nationwide Vision; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision is seeking an Assistant Office Manager in Phoenix to lead a patient-focused team and drive efficient office operations. You will ensure smooth daily activities, support staff, and maintain strong communication with doctors to uphold standards of care.

The role requires prior medical office exposure, basic Excel/Office proficiency, and a collaborative leadership style. This is a full-time on-site position with competitive pay and benefits.

Qualifications

• Minimum 1 year in a role interacting with customers/patients
• Favorable background check as required by state
• Proof of identity and right to work in the United States required
• High school diploma or GED required
• ABO/NCLE certifications preferred but not required

Responsibilities

• Ensure effective execution of Total Patient Experience (TPE)
• Maintain good working relationship with doctors affiliated with the location
• Enforce corporate policies and procedures
• Motivate team members with positive and proactive communication
• Assist with day-to-day office operations: flow, inventory, training
• Support Office Manager with guidance to office staff
• Handle questions from team members and patients in the Office Manager's absence

Skills

Leadership experience

Customer service

Office operations

Education

High school diploma or GED

ABO/NCLE certifications preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision is seeking an Assistant Office Manager in Phoenix to lead a patient-focused team and drive efficient office operations. You will ensure smooth daily activities, support staff, and maintain strong communication with doctors to uphold standards of care.

The role requires prior medical office exposure, basic Excel/Office proficiency, and a collaborative leadership style. This is a full-time on-site position with competitive pay and benefits.