Assistant Office Manager — Patient Experience Lead

Nationwide Vision; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

Paid time off and holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

Nationwide Vision seeks an Assistant Office Manager to lead a patient-focused team at our Arcadia office in Phoenix. You will support daily operations, coordinate with physicians, and ensure excellent patient experiences.

The role requires strong office software skills and a background in medical settings, with a willingness to work flexible hours and Meet corporate policies. ABO/NCLE not required but helpful.

Qualifications

• Minimum 1 year in a position interacting with customers/patients.
• Medical office experience preferred; leadership experience strongly preferred.
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Medical office exp

Leadership experience

Customer interaction

Background check

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision seeks an Assistant Office Manager to lead a patient-focused team at our Arcadia office in Phoenix. You will support daily operations, coordinate with physicians, and ensure excellent patient experiences.

The role requires strong office software skills and a background in medical settings, with a willingness to work flexible hours and Meet corporate policies. ABO/NCLE not required but helpful.