Assistant Office Manager - CDAOM

Coast Dental; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Coast Dental in Orlando, FL seeks a friendly front desk assistant to provide outstanding patient service, manage calls, schedule appointments, and assist the office team.

You will handle insurance verifications, explain treatment plans, process payments, deposit petty cash, and coordinate between front and back offices while maintaining accuracy and compliance.

Qualifications

• Associate's degree in business or equivalent.
• Two years of front/back office experience in a medical/dental setting.
• Working knowledge of medical front-office operations.

Responsibilities

• Collaborate with the office manager to ensure prompt patient service.
• Follow Accounts Receivable policies.
• Offer patient financing options as needed.
• Maintain an efficient office schedule and re-appoint patients.
• Explain treatment plans to patients when necessary.
• Handle petty cash and daily bank deposits per policy.
• Facilitate communication between front and back offices.
• Respond to patient inquiries and complaints promptly.
• Verify insurance two business days before visits and link in EagleSoft.
• Complete end-of-day processes, including insurance claims.
• Participate in morning huddles and routine meetings.

Skills

Effective communication

Time management

Clerical skills

Phone etiquette

Education

Associate's Degree in business

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Purpose

Provides support at the dental office front desk to other team members and patients through excellent customer service and communication skills.

Duties and Responsibilities

• Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.
• Follow all Accounts Receivables policies.
• Offer patient alternate means of payment, i.e., third party financing.
• Ensure effective customer service telephone skills.
• Build a productive office schedule and ensure patients are re-appointed prior to leaving.
• Explain treatment plan to patients when necessary.
• In Office Manager’s absence, maintain petty cash and make daily bank deposit on time and accurately, in accordance with the Bank Deposit and Petty Cash policy.
• Exercise effective communication to ensure cooperation between the front office and the back office (including filtering down newsletters, correspondence and appropriate data).
• Be responsive to patients and patient complaints utilizing the online inquiry system.
• Assure timeliness and accuracy of paperwork.
• Assure safety – workers compensation incidents are reported accurately and timely, protective equipment is utilized and OSHA/Bloodborne pathogen requirements are followed.
• Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft appropriately.
• Complete walkout process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the routing slip that the Doctor has submitted.
• Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.
• Participate in morning huddles, chart reviews and routine office meetings.
• Participate in office checklist duties as assigned.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Effective communication skills; demonstrates professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology preferred.

• Working knowledge of Internet Explorer, Word, and Excel required. Experience with dental software such as EagleSoft preferred.
• Effective time management skills with the ability to manage multiple tasks and priorities.

Qualifications (Experience, Education, Licensure, Certification)

• Associate's Degree in business, or equivalent, and two years working experience. Has a working knowledge of the front and back office medical operation.
• Prior management experience a plus.

Working Conditions

Assistant Office Managers work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.