Assistant Office Manager

EyeCare Partners; Chesterfield (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Office Manager to lead a dedicated team in providing exceptional eye care. This dynamic role involves managing daily office operations, ensuring a patient-focused environment, and fostering strong relationships with both patients and staff. You will play a crucial part in enhancing the customer experience through effective communication, problem-solving, and teamwork. If you are passionate about healthcare and eager to make a difference in patients' lives, this opportunity is perfect for you. Join a supportive and innovative organization that values growth and excellence in eye care.

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Qualifications

• Management experience in an optical or healthcare setting is preferred.
• Strong customer service skills and a desire to learn and grow in the role.

Responsibilities

• Assist in managing daily operations including scheduling and training.
• Lead and support staff to enhance patient experience and office efficiency.

Skills

Management experience

Customer service skills

Logical and Critical thinking

Communication skills

Problem solving

Detail oriented

Education

High School Diploma or GED

Associates or Bachelor’s degree in Business Administration or Healthcare Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Title: Assistant Office Manager
Company: Clarkson Eyecare
Location: Chesterfield, MO
Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm
• You will not work all of these hours, but you must have open availability to work any shift within these hours.
• You may need to work a little earlier/later as needed

Requirements:

• Management experience
• Experience working in eyecare/optical
• High School Diploma or GED Equivalent
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Assist in managing the day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Lead the staff by guiding them to success through focused support and coaching
• Effectively communicate with patients, doctors, staff and various levels of management and corporate staff
• Answer inquiries through phone, email, and in person request

Job Summary:

An Assistant Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

Duties and Responsibilities:

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the “Quality inspections”.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.
• Handle team member and patient questions in the absence of the Office Manager.
• Active and ongoing communication with Office Manager.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Patient Population Served:

• Assistant Office Manager and team members will work with patients of all ages, races, and genders.

Education, Licensure & Certification Requirements:

• High school diploma or GED required.
• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.

Experience Requirements:

• Previous optical management experience preferred.
• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Knowledge, Skills and Abilities Requirements:

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

Supervisory Responsibilities:

There are no supervisory responsibilities for this position.

Physical Demands:

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS:

• Bending 25
• Carrying 25 ≤ 25
• Climbing 5
• Driving 10
• Grasping 100
• Hearing 100
• Lifting 10 ≤ 25
• Pulling 10 ≤ 25
• Pushing 10 ≤ 25
• Reaching 50
• Sitting 50
• Standing 50
• Vision – close/distance 100
• Vision – color vision 100
• Vision – depth perception 100
• Vision – peripheral vision 100
• Vision – ability to adjust focus 100
• Stooping 25
• Walking 75
• Writing/Typing 100
• Speaking 100
• Fine Motor Skills 100
• Use of Hands 100

Location:

Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure:

Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment:

The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.