Assistant Office Manager - CMVE/Veterans Affairs

Virginia Community Colleges; Richmond (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established educational institution is seeking a dedicated individual to assist military-related students in navigating their education benefits. This part-time role involves processing enrollment certifications, providing exceptional customer service, and ensuring compliance with applicable policies. Join a dynamic team committed to student success and contribute to a supportive environment that values collaboration and teamwork. If you are passionate about helping others and possess strong communication and analytical skills, this is a fantastic opportunity to make a meaningful impact in the lives of students.

Qualifications

• Knowledge of education benefits from the Department of Veterans Affairs.
• Ability to work accurately in a fast-paced environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Process enrollment certifications accurately and efficiently.
• Maintain records of enrollment certifications.
• Provide excellent customer service to a diverse population.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Ability to work independently

Knowledge of education benefits

Ability to promote collaboration

Education

High School Diploma

Associate's Degree

Tools

Enrollment Manager software

ImageNow/Perceptive content

Student Information System (SIS)

Microsoft Word

Spreadsheets

Email applications

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Role Title

Role Code

Role Code 29144-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 04

Position Number

Position Number 295W1049

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Chesapeake - 550

Hiring Range

Hiring Range $20.63 per hour, part time

Emergency/Essential Personnel No

EEO Category

EEO Category N-No EEO-4 Reporting

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

25 hours per week to be scheduled Monday though Friday between the hours of 8:30 a.m. and 6:30 p.m. Occasional evenings and weekends may also be required.

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
To aid military-related students in obtaining and utilizing the varying education benefits available from the federal and state government. Process enrollment certifications in accordance with applicable policies and procedures. Promote student success by providing excellent customer service to a diverse population in-person, by email, and by telephone.

Functional Responsibilities:

• Review incoming ECR forms for certification in accordance with the Department of Veterans Affairs and State Approving Agency.
• Process enrollment certifications using Enrollment Manager software accurately (error rate of 3% or less) and efficiently with a steadily increasing completion rate.
• Maintain records of enrollment certifications via ImageNow/Perceptive content.
• Send email communications to students for classes that cannot be certified for benefits, explaining why and the next steps the student needs to take for classes to be certified.
• Monitor and respond to students through several global email accounts daily.
• Assist with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
• Knowledge of the pre-requisites necessary for classes and programs of study.
• Knowledge of placement tests and developmental courses.
• Run queries and utilize information within the Student Information System ( SIS ).
• Extensive knowledge needed of the Federal and State education benefits available, and the policies and procedures associated with each one.
• Review all processes related to certifications for continuous improvement.
• Train and supervise work study students in the absence of the Office Manager.
• Ensure office hours are covered in coordination with and as directed by the Office Manager.
• Support a variety of college events including Orientation, Open House, Extended Hours, and Information Sessions.
• All other duties as assigned.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of the various education benefits available through the Department of Veterans Affairs.
• Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.
• Demonstrated excellent communications skills; oral and written.
• Ability to work accurately in a fast-paced environment.
• Ability to promote collaboration and teamwork in a student-centered environment.
• Demonstrated strong analytical skills.
• Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.
• Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.
• Ability to read and interpret regulations.
• Ability to work independently.
• Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.
• Ability to read, interpret and implement Virginia Community College System and Tidewater Community College’s policies and procedures.
• Ability to communicate effectively with all stakeholders (students, parents, faculty, administrators, other college departments, supervisors, and direct reports) via telephone, email, and in person.
• Ability to provide excellent customer service in a high-volume environment that includes a CMVE call center.

Additional Considerations

N/A

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number WGE_2515P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 05/07/2025

Job Close Date

Job Close Date 05/28/2025

Open Until Filled No

Agency Website

Agency Website Tcc.edu

Contact Name

Contact Name Liz White

Email

Email [e-mail]

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

• * Are you willing to work at our Chesapeake campus?
  • Yes
  • No