Assistant Marina Manager - Saltleaf Marina

London Bay; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Saltleaf Marina is seeking an Assistant Marina Manager in Florida to oversee day-to-day marina operations, safety, and guest experience. The role supports marina and shuttle/charter activities, supervises dock staff, and ensures regulatory compliance with a focus on hospitality and service.

The position includes leadership of dock teams, coordination of vessel readiness and schedules, and hands-on governance of safety programs, with occasional captain duties to cover operational needs.

Qualifications

• Minimum 3 years marina, dock operations or marine services experience, with supervisory background.
• USCG Merchant Mariner Credential with Master license appropriate to tonnage required.
• TWIC and compliance with drug/alcohol testing; CPR/First Aid certification or ability to obtain.

Responsibilities

• Oversee all dock operations, including vessel arrivals/departures and slip assignments.
• Coordinate with maintenance teams for repairs and improvements; ensure equipment is clean and functional.
• Lead shuttle/charter operations; manage schedules, staffing, and on-time performance.
• Operate as Captain for shuttle/charter vessels when needed; maintain safety briefings and logs.
• Maintain records of slip occupancy, incidents, staffing, and operations; assist budgeting and inventory.

Skills

Marina operations

Dock operations

Leadership

Customer service

Safety compliance

Communication

Education

High School Diploma

Tools

USCG Master License

TWIC

Job description

PRIMARY RESPONSIBILITIES

The Assistant Marina Manager is responsible for the day-to-day operations, safety, and guest experience at Saltleaf Marina. This role will support both marina operations and shuttle/charter operations in addition to overseeing dock operations, managing dock staff, ensuring compliance with safety and environmental regulations, and delivering exceptional service to boat owners, guests, and transient customers. As a leader on the waterfront, the Assistant Marina Manager sets the tone for professionalism, efficiency, and hospitality at the marina. This position is also required to operate the shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverage.

JOB DESCRIPTION

Key Responsibilities (Essential functions, Specific tasks)

Marina & Dock Operations

• Oversee all dock operations, including vessel arrivals/departures, slip assignments, fueling coordination, and dock maintenance
• Ensure docks, piers, utilities, and marina equipment are clean, operational, and well-maintained
• Monitor weather, tides, and marine conditions to ensure safe operations
• Coordinate with maintenance teams and vendors for repairs and improvements

Shuttle & Charter Operations

• Assist in overseeing daily shuttle operations, including run schedules, on-time departures, passenger counts, and adjustments for weather, demand, or special events
• Build and manage captain and crew schedules to ensure appropriate coverage for all scheduled shuttle service, charters, and special events
• Verify daily vessel readiness, including pre- and post-trip inspections, fuel and fluid levels, cleanliness, safety equipment, and required documentation
• Deliver a high standard of guest service aboard shuttle and charter vessels, setting expectations for crew presentation, communication, and hospitality
• Ensure shuttle and charter operations comply with all applicable USCG, state, and local safety and operating requirements, including passenger safety briefings and manifest/log recordkeeping
• Coordinate vessel maintenance and operational needs with maintenance staff and outside vendors, tracking scheduled service, repairs, haul-outs, and downtime to minimize disruption to service
• Communicate operational issues, delays, and vessel status promptly to the Director of Marina Operations and affected departments

Vessel Operation (Captain Duties)

• Operate shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverage
• Command the vessel safely in all assigned conditions, exercising sound judgment on weather, traffic, docking, and passenger loading
• Conduct passenger safety briefings and maintain required logs, manifests, and incident documentation while serving as Captain
• Maintain all licenses, certifications, and medical/drug-testing requirements necessary to operate company vessels

Team Leadership & Scheduling

• Hire, train, supervise, and schedule dock staff
• Provide hands-on leadership and coaching to ensure safety, efficiency, and high service standards
• Enforce marina policies, procedures, and performance expectations
• Maintain adequate staffing levels during peak seasons and special events

Customer Service & Guest Experience

• Serve as the primary point of contact for boat owners, captains, and marina guests
• Deliver a welcoming, professional experience to long-term and transient customers
• Resolve guest concerns and operational issues promptly and diplomatically
• Assist with marina events, promotions, and special activities

Safety, Compliance & Environmental Stewardship

• Enforce all marina safety policies, emergency procedures, and environmental regulations
• Conduct routine safety inspections of docks and marina facilities
• Ensure compliance with local, state, and federal maritime regulations
• Lead emergency response efforts related to weather events, spills, or vessel incidents

Administrative & Reporting Duties

• Maintain accurate records related to slip occupancy, incident reports, staffing, and operations
• Assist with budgeting, inventory control, and supply ordering
• Collaborate with marina management on operational planning and improvements

QUALIFICATIONS

• Education: High School Diploma required.
• Mandatory Experience/Background: Minimum 3 years of marina, dock operations or marine services experience operating passenger or charter vessels. Prior supervisory or leadership experience. Strong working knowledge of boating practices, dock safety and marina operations. Valid USCG Merchant Mariner Credential with Master license appropriate to the tonnage and route of company vessels required. Valid Transportation Worker Identification Credential (TWIC) required (or ability to obtain). Must enroll in and remain compliant with the company’s USCG/DOT drug and alcohol testing program. CPR/First Aid certification (or ability to obtain). Ability to work flexible hours including weekends, holidays, and evenings.
• Desired Experience/Background: Dockmaster or Marina Management certification (e.g., AMI). Strong knowledge of marina management software and knowledge of fueling systems and environmental compliance. Proven leadership, crew management, excellent customer service and communication skills.
• Physical Requirements: Ability to stand for extended periods, lift and carry up to 50 lbs, walk, climb ladders and board vessels safely; Be able to work outdoors in varying weather conditions.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.