Assistant Manager

Pilot Companies LLC; Lebanon (TN); On-site; USD 34,000 - 40,000; Full time

Job summary

Pilot Companies LLC is looking for a customer-focused team member to assist guests with a welcoming, friendly approach and to help manage daily operations in a Wingstop environment.

The role involves handling cash responsibly, processing orders accurately, and ensuring timely packaging and delivery while maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist crew to ensure guests are welcomed with friendly and courteous service.
• Prepare and package orders according to Wingstop standards, ensuring accuracy and timely delivery.
• Monitor cash handling and ensure deposits and credit card transactions balance.
• Oversee inventory daily and weekly; manage deliveries and control costs.
• Assign one-on-one counseling with store manager to assess performance.
• Ensure cleanliness and maintenance of equipment and facility; enforce policies and procedures.
• Schedule and cover all shifts to ensure smooth operations; coordinate with store manager on callouts.

Skills

POS systems

Cash handling

Conflict resolution

Basic computer skills

Job description

• Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner.
• Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
• Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports with the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property and work output
• Be knowledgeable about personal and administrative policies guidelines & training programs.
• Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows.
• Managing daily and weekly inventory
• Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Inspect equipment daily as well as keeping up with the temp log.
• Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.