Assistant Manager

Pilot Companies; Lebanon (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Pilot Companies, operating Wingstop locations in Lebanon, TN, seeks a hands-on store supervisor to lead the crew and uphold guest-focused service. You will manage daily operations, schedules, cash handling, and inventory while ensuring Wingstop standards.

This role emphasizes training, safety, and policy compliance, driving performance and a welcoming, efficient restaurant environment in a fast-paced setting.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist crew to welcome guests and provide friendly service.
• Assist with preparing and packaging orders per Wingstop standards.
• Manage cash handling and reconciliation procedures with accuracy.
• Oversee daily and weekly inventory; ensure timely deliveries.
• Schedule shifts and cover callouts to keep operations running smoothly.
• Inspect equipment and maintain daily temperature logs.
• Coach and discipline staff per company policies; enforce standards.
• Train employees to meet service quality and facility appearance goals.

Skills

Customer service

Cash handling

Inventory management

Scheduling

Conflict resolution

Tools

POS systems

Cash registers

Job description

• Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner.
• Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
• Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports with the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property and work output
• Be knowledgeable about personal and administrative policies guidelines & training programs.
• Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows.
• Managing daily and weekly inventory
• Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Inspect equipment daily as well as keeping up with the temp log.
• Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.