Assistant Manager - Team Leader for Guest Experience

Ontario Trillium Foundation; Pooler (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation is looking for an Assistant Manager in Pooler, Georgia. The role involves supporting Restaurant Managers in fostering a dedicated team and ensuring exceptional guest service. Responsibilities include promoting a team environment, driving sales, and monitoring performance to meet quality standards. Candidates will contribute to a positive working atmosphere and achieve profitability through effective execution of initiatives. The position also includes up to pay and tips.

Responsibilities

• Promote a team environment by fostering respect and providing coaching.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sales through effective execution of restaurant standards.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies."

**Up to pay includes tips.