Assistant Manager

Dunkin’; Village of Greene (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin’ Assistant Managers support Restaurant Managers in developing a team focused on guest experiences and profitable top-line sales. They help recruit, train, and coach Crew Members and Shift Leaders while promoting brand standards and guest satisfaction.

Responsibilities include staffing, scheduling, coaching, and ensuring training compliance such as ServSafe. The role emphasizes teamwork, cost control, and safe, clean operations to achieve store goals.

Qualifications

• Clear verbal and written communication in English.
• Strong math and financial management skills.
• Experience supervising Restaurant/retail teams or equivalents.
• Minimum age requirement of 18 (where applicable).
• High school diploma or equivalent.

Responsibilities

• Assist in building a capable team by recruiting, training, and coaching Crew Members and Shift Leaders.
• Maintain guest satisfaction by upholding brand standards, service quality, and cleanliness in the restaurant.
• Drive profitability through effective labor, food cost, and cash control measures.
• Support Restaurant Manager in implementing marketing initiatives and operation standards.
• Ensure all team members complete required training, including ServSafe certification.

Skills

Communication

Financial management

Supervisory experience

Education

High school diploma

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.
Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.