Assistant Manager

Ontario Trillium Foundation; Bluffton (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

Ontario Trillium Foundation seeks Assistant Managers in Bluffton, South Carolina, to support Restaurant Managers in developing a dedicated team for exceptional guest experiences and profitable sales. Responsibilities include fostering a team environment, ensuring guest satisfaction, and driving sales through effective standards execution. Candidates should possess strong leadership skills and a commitment to quality service and operations excellence.

Qualifications

• Ability to promote a team environment and resolve employee concerns.
• Strong focus on guest satisfaction and service standards.
• Experience in driving sales and managing costs.

Responsibilities

• Promote a team environment and provide coaching.
• Ensure guest satisfaction and service standards.
• Drive sales through effective execution of restaurant standards.

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.