Assistant Manager: Store

Vail Resorts; Keystone (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Employee ski passes

Free ski lessons for employees

40% retail discounts

Wellness benefits

Job summary

Vail Resorts is hiring for winter seasonal positions in retail and guest services at our Keystone location. Starting wage ranges from $25.00 to $28.60 per hour, with full-time hours and housing availability for eligible associates.

Roles offer ski passes, lessons, and substantial employee discounts to enhance your mountain experience. Applicants should be at least 18, fluent in English, and ready to join a dynamic team delivering exceptional guest service in a fast-paced environment.

Qualifications

• High School Diploma or GED; business area training preferred.
• 1-3 years of retail supervisory experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Must be able to communicate fluently in English.

Responsibilities

• Lead daily operations, monitor performance and payroll; act as manager-on-duty in the absence of a Store Manager.
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals.
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies.
• Monitor team performance and provide feedback with recognition or corrective action.
• Maintain up-to-date product knowledge and provide excellent customer service.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.

Skills

Retail supervision

English fluency

Education

High School Diploma or GED

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers’ questions and provide premium products.

Job Specifications:

• Starting Wage: $25.00 - $28.60 /hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
• Maintain daily store records for performance, sales metrics, inventory control andequipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guestservice, sales techniques and loss prevention policies and procedures
• Monitor team performance and behavior to provide meaningful feedback anddirection, providing recognition or correction action if necessary
• Maintain up-to-date product knowledge and provide excellent customer servicethrough timely response to customer questions, suggestions, complaints, andrecognition
• Participate with leadership forums providing feedback and input on storeperformance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals

Job Requirements:

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

The expected pay range is$25.00 - $28.60 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.