Assistant Manager, Stewarding

Hard Rock Hotel Cancun; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to oversee back-of-house cleaning operations and ensure top-notch guest service. You will help create schedules, supervise staff, and maintain high standards under the Manager of Stewarding.

The role requires a High School Diploma or equivalent and 2–3 years of supervisory experience in housekeeping or janitorial services; an Associate’s Degree is preferred.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years supervisory experience in housekeeping, custodial, or janitorial roles.
• Associate’s Degree preferred but not required.

Responsibilities

• Create work schedules and assign cleaning projects to meet standards.
• Coach, counsel, and motivate staff; assist in hiring and training.

Skills

Guest service

Team leadership

Scheduling

Communication

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

Typewriter

10-key

Computer skills

Job description

## Assistant Manager, StewardingApply: Hard Rock Casino Cincinnati: Full time: Posted Today: R14004Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:**Assistant Manager – Stewarding**Overview:**Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.**Responsibilities:*** Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.* Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.* Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.* Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.* Recommends adjustments to departmental procedures to more effectively service the guest.* Resolves problem situations to ensure total guest satisfaction.* Prepares daily reports and promotes effective communication both internally and with other departments.* Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.* Resolve guest problems/requests to ensure total customer satisfaction.* Attend and participate in meetings, completing follow-up as assigned.* Perform work regularly and predictably.* Perform other duties as assigned.**Qualifications:**This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.**Additional Details:*** Be flexible to work varying shifts and time schedules as needed.* Communicate effectively with all levels of employees and guests.* Review and comprehend all necessary documentation.* Ability to use a typewriter, 10-key, computer, etc.* Ability to review reports and observe activities subordinates.* Present ideas and information in a clear manner.* Perform well under pressure.